American Express Careers

Customer care Professional

Gurgaon, India
Customer Care Risk Management

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Job Description

This is a Band 28 requisition.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.


Key responsibilities include but is not limited to the following: 

  • Offering and managing hardship programs for Australia/New Zealand
  • Regulation driven action on accounts with guidelines defined
  • Ensure appropriate action on CM accounts through inbound/ outbound telephone contact
  • view delinquent cases to identify opportunities of establishing a contact
  • Inventory management through manually working on cases/emails
  • Multi-dimensional work load with varied dynamics and action criteria as part of daily job
  • Shift 24X7
  • This role may be subject to additional background verification checks. 



  • Comfortable with the Annual Bonus model 
  • Graduate with 1-3 years of experience
  • Experience in multi-tasking in voice and non-voice preferable 
  • Multi-skilled across card platforms/products is preferable 
  • Should display a penchant for Result Orientation & Personal Accountability
  • Excellent Interpersonal, Relationship Building & Communication Skills (Written & Verbal)
  • Should possess sound Analytical, Decision Making and Problem Solving Skills
  • Strong Team Player with high level of integrity
  • Change Management Ability & self-motivating skills 
  • Demonstrated ability to work effectively within a team environment as well as independently 

Language: English 

ReqID: 19001913
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 10, 2019, 2:24:58 PM
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