American Express Careers

Sales Performance Analyst

London, United Kingdom
Client Management & Sales

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Job Description


Do the right thing for our customers, our company and your career.


This position will be focused on the implementation of the Merchant Acquisition Incentive and Client Management Incentive Plans within the EMEA Merchant Services division of American Express. The successful candidate will report to a B35 who will oversee the workload and activities performed for both functions following the planning and forecasting calendar to allocate the required attention appropriately.


Regular Responsibilities:

  • Assist Sales and Account Management Performance Managers with annual Acquisition and Client Management target-setting processes, working closely with the business' local market and regional leadership, as well as SP&D's global leadership.
  • Update Incentive Plan design to reflect strategic objectives for Merchant Acquisition and Client Management Incentives and obtain necessary approvals.
  • Coordinate Incentive accruals with Finance, business planners and cost center managers.
  • End to end ownership of multiple sales incentive cycles throughout the year, and annual account management cycle.  Involves making initial calculations, reviewing and reaching agreement on accuracy with markets, obtaining necessary senior leader approvals and working with payrolls to ensure payments are made on time.
  • Provide performance analysis of each Incentive Plan metric and compile sales force performance reviews, analyzing performance drivers and sharing best practices across regions.
  • Provide Mid-Year and Year-End scorecard performance updates. Compile annual top performers’ league to identify and reward top performers.
  • Define channel thresholds and team portfolios alongside Market and Client Management heads. Coordinate with Merchant Force team on system updates in timely manner.
  • Provide insights on channel performance to facilitate channel optimization. Compile performance reviews analyzing performance drivers and sharing best practices across regions.
  • Act as European Champion in the Global Inactive LIF cancellation process, coordinating approvals with the markets and central teams.
  • Participate when necessary in Client Management and Acquisition Management council meetings to present key insights and recommendations.



  • Meeting ad-hoc requests for data and analysis from team leadership and internal customers.  Requesters are not always data / tech savvy, thus requiring analyst to show thought leadership and help others define what it is they’re asking for.


Emphasis on automation:

  • The analyst will be tasked with finding ways to automate as much as possible regular deliverables, in order to free more time for value add / business insights activities.  This will involve devising solutions, as well as testing, deploying and ongoing refinement.  Depending on the nature of solutions, this may also involve providing training to other teams (e.g. Tech support) who certain activities can be handed over to.

Salary: Competitive

Opening date for applications: 04/04/2019

Closing date for applications: 02/05/2019 


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.




Required skills:

  • University degree or equivalent experience.
  • Significant experience of data manipulation, reporting and analysis.
  • Advanced user of Excel, Tableau and PowerPoint.
  • Demonstrated experience of working with Enterprise Guide and SAS database environment.
  • Advanced coding skills, e.g. SAS, SQL, R, Python.
  • Experience of applying above skills to enhance and automate processes.
  • Strong communication skills, able to convey complex ideas to different audiences.
  • Self-starter with exceptional organizational and multi-tasking skills.
  • Personal resilience, able to work well under stress and meet tight deadlines.


Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (for Russia based candidates 810 800 83 000038).


ReqID: 19002098
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 3, 2019, 6:01:00 PM
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