American Express Careers

Assistant Mananger, Filed Communication

To, Japan
Digital Commerce Marketing


Job Description

Why American Express?
There’s a difference between having a job and making a difference.
 
American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.
 
We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.
 
Because we believe that the best way to back our customers is to back our people.
 
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
 
 
Global Commercial Services is the leading Corporate & SBS cards provider globally. The key to our success has been our effective sales and account development organization – selling to new clients and helping grow business with existing clients. New times bring new challenges and we need to drive huge productivity gains in our field organization. We need to do more with the people we have: sell more, retain more high quality clients, and drive more satisfaction.
 
Within Global Strategy, Brand and Field Enablement, the Global Field Enablement (GFE) teams is charged with driving field productivity for our 2,500+ global field Sales and Account Development organization through field training, communications, and effective go-to-market strategies. We’re seeking an experienced and passionate Analyst to drive exponential growth in our field productivity through the development and execution of field go-to-market and training and delivery strategies.
 
Responsibilities:

 

- Support the Global Field Enablement Manager on global and regional strategic projects and training initiatives

 

- Partner with field teams to understand most critical needs, and be a credible voice for the field

 

- Partner and consult with Business Partners (Marketing, Product, Risk, Compliance, etc.) on Field Enablement plans, design and execution

 

- Perform needs assessments to identify skill and knowledge required to support successful achievement of business objectives. 

 

- Own, manage and optimize Global and Regional field channels for JAPA, and manage intake process for field communications and training

 

- Designing, developing and integrating training and communication through a variety of multi-media and classroom based instruction methodologies.

 

- Research, design and develop content for training materials and programs and communications needs

 

- Establishing clear measurement plans to inform our overall strategy.

 

- Collaborate with Global FE team to analyze best practices in training and performance improvement processes, and recommended best in class solutions

 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications

Global Commercial Services is the leading Corporate & SBS cards provider globally. The key to our success has been our effective sales and account development organization – selling to new clients and helping grow business with existing clients. New times bring new challenges and we need to drive huge productivity gains in our field organization. We need to do more with the people we have: sell more, retain more high quality clients, and drive more satisfaction.
 
Within Global Strategy, Brand and Field Enablement, the Global Field Enablement (GFE) teams is charged with driving field productivity for our 2,500+ global field Sales and Account Development organization through field training, communications, and effective go-to-market strategies. We’re seeking an experienced and passionate Analyst to drive exponential growth in our field productivity through the development and execution of field go-to-market and training and delivery strategies.
 
Responsibilities:

 

- Support the Global Field Enablement Manager on global and regional strategic projects and training initiatives

 

- Partner with field teams to understand most critical needs, and be a credible voice for the field

 

- Partner and consult with Business Partners (Marketing, Product, Risk, Compliance, etc.) on Field Enablement plans, design and execution

 

- Perform needs assessments to identify skill and knowledge required to support successful achievement of business objectives. 

 

- Own, manage and optimize Global and Regional field channels for JAPA, and manage intake process for field communications and training

 

- Designing, developing and integrating training and communication through a variety of multi-media and classroom based instruction methodologies.

 

- Research, design and develop content for training materials and programs and communications needs

 

- Establishing clear measurement plans to inform our overall strategy.

 

- Collaborate with Global FE team to analyze best practices in training and performance improvement processes, and recommended best in class solutions


ReqID: 19002204
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Feb 5, 2019, 3:39:32 AM