American Express Careers

Sr Mgr Network Product Development & Management

Miami, Florida; Puerto Rico, US
Operations Risk Management

Apply Get Referred

Job Description

At American Express we provide a service of excellence, our customers is our most valuable asset and our teams are the key to achieving this great goal. For over 160 years we continue to grow, proactively responding to the needs and expectations of our customers.
Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision. Because we believe that the best way to back our customers is to back our people. We seek creative and innovative people, who are willing to join us in the challenges of the business and are committed to providing superior service. In this opportunity the company is looking for a Payment Consultant Manager for Puerto Rico & Caribbean region.
The position will be based in Miami or Puerto RIco, based in Buenos Aires. The role will be responsible for building new and managing existing processing relationships with acquirer banks, third party processors (including reciprocal fee price negotiations and managing service level agreements), providing consultative sales support to new and existing merchants and the Merchant Acquisition and Client Management teams, to ensure prompt implementations, product placement solutions and merchant processing, and re-engineering cost savings. In addition, the incumbent will manage relationships with external software/e-commerce suppliers that provide relevant authorization, submission or reconciliation related products and services. Attend team meetings/calls with relevant Partners, Client Management and Acquisition colleagues
Principal Accountabilities
  • Provide Consultative Sales Support to direct, indirect merchants and Global Merchant & Network Services sales channels
  • Management of Acquiring Banks and Third Party Processors
  • Management of External Vendors
  • Critical Challenges
  • Identifying right processing partners for processing solutions and implementing most appropriate product and services based on customer interaction
  • Effective negotiating cost-effective reciprocal fee contracts and robust service level agreements with market acquirers and processors
  • Effectively identifying, evaluating and managing relationships with key external software vendors and e-commerce suppliers


  • Previous experience developing and/or managing service level agreements
  • Ability to drive change
  • Understanding of American Express Authorization and Submission Processes
  • Solid Communication and Interpersonal Understanding Skills
  • Proven ability to develop winning strategies
  • Strong relationship leadership skills, the ability to establish, develop and leverage relationships across the industry
  • Robust project / program management skills and the ability and track record of driving results on multiple initiatives concurrently
  • Strong consultative sales, facilitation, and negotiation skills
  • The ability to articulate complex issues in a simple non technical manner
  • Flexibility to work across time zones
  • Oral and written fluency in Spanish
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

ReqID: 19002453
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 12, 2019, 1:46:31 PM
Apply Get Referred