American Express Careers

VP, Product Development-Web Account Management

New York, New York
Digital Commerce Marketing

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Job Description

The Enterprise Digital Member Experiences team is responsible for deepening Card Member engagement through our digital experiences, with a primary focus on Membership mobile app, web, commerce and push channels. The team’s mission is to dramatically increase digital engagement and customer satisfaction through a combination of superior user experience and compelling features and functionality. As part of the Enterprise Digital and Analytics (EDA) team we have a collective focus on growing revenue from our existing Member base. We have a global and Enterprise wide remit, working closely with US and International marketing teams to deploy mobile, web, commerce and push experiences to meet the growing needs of our Members globally and across all lines of business.
 
The Vice President of Web Account Management, also known as MYCA, will be responsible for deepening relationships with our Consumer and Commercial Members as they are viewing transactions, statements, account services, payments, lending products, and disputes online. They will partner across the broader Membership Web team to better integrate our rewards and benefits within these primary journeys so that Card Members can easily understand all of the value that American Express has to offer. They will support the development of these experiences for over 20 markets across the globe, partnering with both central and local market teams to prioritize the features that we deliver. This is a very demanding role as MYCA represents a major marketing and servicing channel for the company – driving significant revenue, engagement and customer satisfaction.
 
 
Responsibilities:
  • Lead a geographically dispersed, high performing team of over 30 product owners dedicated to improving the end to end account management experiences
  • Support the demand of over 50 VP teams across the Enterprise relying on the channel to drive their results
  • Partner with the design & user research teams to take a customer centric, design thinking approach to developing new features that our customers will love
  • Make testing core to the DNA of the team – continuously identify ways to test new hypotheses and improve upon our ability to drive revenue and engagement with Amex products and services
  • Partner with a range of engineering teams across web and platform development to create a prioritized roadmap that optimizes flow, increases quality, and delivers value to the business
  • Work with the team to make difficult tradeoffs and remove roadblocks during product development
  • Instill a focus on measurement, arming your team members with the power to make decisions based on data
  • Be an ambassador of our three year web vision to the broader organization – partner with our Web PMO team to create clarity and transparency around what we’re delivering and when

Qualifications

  • 6+ years of leading a high performing team of digital product owners, partnering with engineering and user experience design teams
  • Proven track record of delivering digital experiences that have grown to a large active user base
  • Proven success in defining a multi-market, Enterprise digital product strategy
  • Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment
  • History of high performance
  • Strong thought leadership in the digital space, ability to interpret consumer insights and trends into actual features and functionality
  • A passion for all things digital, inside and outside of work
  • A resilient and optimistic spirit 

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.



ReqID: 19002664
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Feb 12, 2019, 12:14:31 PM
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