American Express Profesiones

Implementation Delivery Specialist

D.F., México
Administración de clientes y ventas


Descripción del Trabajo

Why American Express?
 
There’s a difference between having a job and making a difference.
 
American Express has been making a difference in people’s lives for over 160 years backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
 
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
 
Because we believe that the best way to back our customers is to back our people.
 
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Job Description

Global Commercial Services (GCS) provides a range of Corporate Card Programs, Supplier Payments Solutions and other expense management tools to help mid-size companies and large corporations around the world manage all facets of their business spending. 

The Implementation Organization is responsible for onboarding, design, development and end-to-end delivery of GCS programs for our Corporate customers.

The Implementation Delivery Specialist is responsible for working with clients to identify best in class designs and to enable their ability to transact quickly and effectively. Leveraging the American Express implementation methodology, the team seeks out ways to speed launch time while implementing value added programs with a high degree of quality and customer satisfaction.

This individual will be tasked with ensuring quick resolution to issues/escalations and providing expertise on product, solution design and internal operational considerations. 

This role will also be individually responsible for solution design activities with customers directly. This requires deep product, business process and reconciliation consulting with customers to design robust solutions.

Reporting to the Manager Implementation in Mexico, the Implementation Delivery Specialist is responsible of implementation support to the Global Commercial Services (GCS) Client portfolio in Latin America.

Job Responsibilities
  • Provide support to GCS Sales & Account Development and GDCT&O Business Consulting teams in Latin America and their portfolio according to the Implementation Delivery guidelines and governance.
  • Conduct client level solution design for complex implementations requiring deep consultation and subject matter expertise.
  • Design the implementation and communication strategy upon client needs and requirements identifying program scope, milestones, owners and implementation timelines according to internal servicing level agreements and capacity.
  • Define issue prevention and remediation activities to ensure Go Live Adherence and keep customer satisfaction at the optimum levels.
  • Liaise with internal business partners to coordinate and execute the implementation strategy and post-implementation activities for a smooth transition to the Business and Operations partners.
  • Provide expertise and program deployment recommendations directly to customers for all GCS solutions in Latin America.
  • Keep the adoption of Lean Management Tools and Principles at the optimum level seeking improvements in costs, productivity and customer satisfaction.
  • Actively participate and lead problem solving on the technology implementation process by raising issues, identifying root causes and developing solutions.
  • Be a strong and reliable collaborator and team player.
  • Drive results through specific, measurable and aggressive goals aligned with the GCS Strategic Framework and the Global Product Development & Operations Scorecard.
  • Be an enthusiast promoter of the American Express Brand and AXP Compliance policies.





Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Requerimientos

Qualifications

  • 2-3+ year’s experience handling complex business processes and issue resolution.
  • Strong knowledge of Commercial products (Knowledge of B2B, corporate card) with proven experience of corporate procure-to-pay process, procurement, and accounts payable functions.
  • Strong follow-up, focus on detail and handling of multiple tasks.
  • Highly developed interpersonal, communication, management and solid leadership skills required.
  • Effective verbal and written communication skills and strong collaborative and influencing skills.
  • Problem solving and the ability to adapt quickly as customers needs and requirements shift.
  • Ability to convert client business processes / requirements into innovative solutions. 
  • Basic knowledge of accounting structures and ERP systems. 
  • Ability to facilitate change and manage complex information sources.
  • Strong process and project management skills.
  • Customer Focus
  • Ability to Driver Results
  • Spanish, English Proficiency Required.
  • Four year degree – MBA preferred.
  • PMI, Six Sigma or Lean Management training is highly desirable.


ReqID: 19002760
Schedule (Full-Time/Part-Time): Tiempo completo
Date Posted: 13/02/2019, 17:51:40