American Express Careers

Graduate Trainee

Gurgaon, India
Customer Care Operations

Job Description

Global Services Group (GSG) delivers extraordinary customer care to our Card Members, merchants and commercial clients around the world, while providing world-class experience across business functions. We play a central role in bringing the brand to life for our customers and help American Express achieve its vision.

Job Description:-

Roles and responsibilities

·       Provide/drive meaningful analysis to drive efficiencies and benefit the customers

·       Manage, update or report real-time activities in the department

·       Proactively identify improvement opportunities

·       Manage day-to-day responsibilities and driving process improvements by analyzing technical and business issues

·       Establish partnership with critical customers creating solid informal as well as formal communication, including but not limited to: meeting facilitation, status updates, and tool clarification / up-training


Required Qualification:

·       A leader amongst your peers

·       Must demonstrate personal accountability with great respect for people and believes in winning as a team

·       Not afraid to speak up for what you feel is right and challenge back (graciously)

·       Has a global view versus a siloed focus

·       Ability to work on multiple projects concurrently and implement time management strategies to ensure deadlines are met.

·       Proven self-starter with strong problem solving and decision making skills.

·       Ability to assess risks, impacts or implications to operations areas or the customer.

·       Strong written and verbal communication skills.

·       Ability to flex work schedule to meet project demands including extended workday and/or possible weekends.

·       A passion for our Customers!


Tags: IndiaCampus
ReqID: 19002838
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Feb 13, 2019, 3:09:37 AM