American Express Careers

Director - Strategy & Business Planning (Chief of Staff) - GCS

New York, New York

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Job Description

The Director Assistant is a critical role providing analytical, strategic, communications and executional support for the US SME team. The DA acts in a Chief of Staff capacity, reporting directly to the Executive Vice President & General Manager. The US SME team of 1200+ digital marketers, telesales and field sales professionals is responsible for acquisition, growth and retention of US companies up to $300M in annual revenues. By offering a suite of payment and lending products, American Express helps businesses of all sizes do more business, from everyday business spending, to travel, cross border payments and business financing. The successful candidate will be a strong strategic thinker who possesses the confidence and composure to successfully drive the implementation of a wide range of initiatives, working across the leadership team.

Key responsibilities 

  • Serve as a thought partner to the EVP, US SME and the extended leadership 
  • Manage business planning and operations (e.g., annual budget and investment planning, monthly operational reviews and bi-weekly leadership team meetings 
  • Build strong working relationships across the group, as well as with business partner groups to maximize collaboration, problem solving and generate solutions to deliver 
  • Partner with the office of the GCS Global President, and other GCS Executive team members, by acting as a central point of contact for high priority business initiatives, information requests and 
  • Build impactful and comprehensive presentations for key business reviews with senior management
  • Liaise closely with HR Business Partner and lead the execution of a wide range of HR and Talent initiatives e.g., Talent Assessment, PMP, Learning and Development. Assist in development and execution of strategies and initiatives  to drive Employee Engagement
  • Create internal and external organizational communications through a wide range of channels including memos, announcements, Town Halls
  • Lead other ad-hoc projects that are department wide priorities as well as projects requiring strategic analysis and data consolidation
  • This position will involve up to 30% travel in the US


  • Demonstrated strategic thinking and analytical skills, ideally with 5+ years of experience in strategic analysis, consulting, communications and/or project management related roles
  • Superior project management and organizational skills 
  • Ability to manage multiple tasks and projects simultaneously, with great follow-up and attention to detail, and work well in a fast paced and dynamic environment
  • Strong drive and high personal accountability to deliver results within tight time frames; ability to prioritize effectively when faced with changing priorities
  • Superior written and verbal communication skills, including ability to storyboard presentations
  • Excellent relationship and influencing skills for dealing with a wide range of issues and people at different levels; proven ability to navigate effectively and efficiently within American Express
  • Creative problem solver who can manage tasks and projects autonomously with minimal supervision
  • Energetic, curious, self-motivated, proactive and able to work well under pressure and in an unstructured environment
  • Strong executive presence, maturity, self-awareness, and integrity – able to maintain strict confidentiality
  • Position will be based in New York


Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions. 


ReqID: 19002863
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Feb 13, 2019, 8:43:32 PM
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