American Express Careers

Customer Care Professional - Australia Servicing

Bonifacio Global City, Philippines
Customer Care Operations


Job Description

Why American Express?

There’s a difference between having a job and making a difference.
 
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
 
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
 
Because we believe that the best way to back our customers is to back our people.
 
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Discover your career with a global service leader
 
Begin an amazing career with American Express and go over and above for our card members Down Under.
 
Unexpected things happen every day. And when they happen to our customers in Australia, we’re there to help them get back on track. By joining American Express, you’ll be a part of an enthusiastic team of individuals who accomplish the extraordinary every day. You’ll have the opportunity to deliver on our brand promise by providing world-class service with your skills, experience and talent. You’ll focus on your passion to serve, generating loyalty and doing business with utmost integrity and attention to detail.
 
Job responsibilities:
  • Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.
  • Talk and react personally to whatever the circumstances and assist our customers to understand potential issues and how we can assist.
  • Listen to the real need and provide relevant solutions to get the job done right the first time with our products and services.
  • Grow and nurture customer relationships on every interaction that results in measurable customer value.
  • Take pride in delivering great service in a fun environment that celebrates recognition, as well as a vibrant, fast paced and diverse culture. 
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications

Skills needed:
  • Bachelor’s degree, associate’s degree, college undergrads may apply
  • Minimum of 2 years relevant customer service experience with sales and / or upselling experience
  • Experience dealing with customers in Australia preferred
  • Confidence to go off script in a fast paced metric driven environment with proficient multitasking and navigation
  • Passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
  • Resourceful with demonstrated consultative experience, ability to influence
  • Creative problem-solving, eager to find customized solutions
If you are passionate about serving customers, results driven and interested in working for a world-class global brand, then American Express may be an ideal fit for you.
 
Apply Now

There are two ways to apply. They both go through the same process and include an online assessment. It’s up to you which one you choose. You can either apply online now or walk-in to apply at the following address during office hours:
 
American Express Recruitment Center
Level 28, 3030 Rizal Drive West
Bonifacio One Technology Tower
Bonifacio Global City, Taguig
Metro Manila
Office hours: Monday – Friday 9am – 5pm

ReqID: 19003107
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Feb 18, 2019, 3:12:17 AM