American Express Careers

Programmer Analyst

To, Japan
Customer Care Operations

Job Description

Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
The Global Automation Team is bringing Robotic Process Automation to life in TLS. Using this leading technology to take the robot out of the human!
Leading a team of regional BSA's and reporting into the Senior Product Manager, you will be at the forefront of gathering requirements that will bring automation to life in TLS. Using a variety of tools that include  Blue Prism RPA / Kryon RDA / Cornerstone IQCX / SAP  Task manager.
•Work with  product managers, key stakeholders, and end-users to capture the Point of Depart process and define Point of Arrival.
•Work closely with the Global Automation design team to develop, test and deliver defined capabilities.
•Performing deep dive analyses and requirement gathering.
•Light Project management.
• Team management 
Offer of employment with American Express is conditioned upon the successful
completion of a background verification check, subject to applicable laws and regulations.


• Knowledge of IQCX/RPA/RDA a bonus
•Excellent communication skills and ability to convey a clear & compelling message.
•Experience in project management a plus.
•Ready to lead  and understand business process.
•Ability to communicate effectively with people at all levels.
•Extremely organized with significant attention to detail.
•Experience in the travel industry/ luxury market a plus.
• Excellent business knowledge of Travel systems  / Automation tools RPA (Blue Prism ) a plus.
• Previous experience of people management a plus.
• Fluency in Japanese and Business level in English are must to have

ReqID: 19003252
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Feb 26, 2019, 7:19:21 PM