Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
GCS Operational Excellence aims to ensure that GCS has a robust first line of defense, playing an active role in supporting the GCS business meet its business objectives and demonstrating an effective control framework.
This position will be responsible for actively supporting the GCS business across Japan in delivering on their business objectives, and in ensuring the business is executing effectively against local and central control and compliance expectations.
The responsibilities of the incumbent will include supporting the different Operational Excellence programs such as :Process Risk Self-Assessment - Support the PRSA methodology , faciliate annual risk assessment questionnaire, documentation of risks, controls and testing.
• Business Self Testing - Supporting Regulatory business self testing and call monitoring for sales applications
• Issue Management - Act as on-ground support for the Issue Management team and support any Japan Operational Risk Events/Corrective Action Plans.
• Training & Awareness - Drive Operational Excellence, control and compliance principles and standards across the market.