American Express Careers

Engineering Director - Enterprise Personalization and Digital Demand Generation

Phoenix, Arizona
Digital Commerce Technology

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Job Description

Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it. 
American Express is seeking a visionary and results-oriented Engineering Director who will lead the platform transformation designed to enable a world class, seamless and personalized experience for our card members across all channels. The role will lead a high performing, global engineering organization responsible for the end to end suite of technologies that enable real-time, omni-channel personalization of Amex content while bringing in the best industry learnings and innovations. This role will also be responsible for rapidly expanding the adoption of the next generation enterprise personalization & arbitration engine to drive customer engagement and drive revenue for Amex.
One of the key aspects of this role is to provide Functional and Technical Architecture oversight and direction to the Customer Marketing Personalization Portfolio considering the needs of the channel and our other partners. The incumbent will lead the strategy for the adoption of One-data & One-stream and building a unified/seamless connectivity layer strategy for our consumers to ensure best experience for our Card Members. The role will also involve leading the development of innovative new Big Data & Open Source technologies based Products; designed to enable real time, personalized interactions, champion the re-use and globalization of capabilities where applicable, and design a more streamlined and effective approach globally while driving Cloud adoption.
Key Responsibilities will include but are not limited to:
Data Management & Advanced Analytics:
•Lead the development of a comprehensive prospect data management environment leveraging the company’s Big Data platform
•Partner with technology teams in Risk & Channels for the purpose of driving omni-channel experience through personalization.
•Dramatically improve business measurement, analytic capabilities and quality of actionable business insights to drive marketing performance across Amex businesses
Marketing & Personalization Capabilities:
•Provide Functional and Technical Architecture oversight and direction to the Customer Marketing Personalization Portfolio considering the needs of the channel and our other partners.
•The incumbent will lead the strategy for the adoption of One-data & One-stream and building a unified/seamless connectivity layer strategy for our consumers.
•Enable cutting edge real-time marketing capabilities including digital audience classification, offer pre-screen and pre-qualification
•Partner with Data scientists, Architects, Engineers & Product Owners to lead the design and implementation of world class, cross-channel personalization capabilities leveraging advanced analytics and real time machine learning
•Integrate with marketing stakeholders, channel owners and partners across all Amex lines of business including centers of excellence for Global Marketing Operations and Enterprise Digital & Analytics
•Build and develop team, capabilities, supporting processes and infrastructure to deliver above business improvements, building upon existing Amex teams and resources
•Scale globally with the business and partners across multiple geographies
This leader will be comfortable solving complex problems and navigating uncharted territory.  S/he will be highly adaptable and have the proven ability to pivot and course correct as the digital acquisition landscape continue to evolve. S/he will have excellent listening and cognitive skills and the ability to influence, shape and drive dialogue by building “buy-in” across the organization.
Ideally, this person has experience in a progressive, consumer-oriented technology company of significant scale. S/he will have a reputation as a strong leader and team builder who is adept at attracting and developing great talent, having led teams across multiple geographies.


•15+ years of large-scale technology delivery in a complex environment
•2-5 years Martech experience with broad knowledge of the digital marketing landscape including relevant products, tools, processes, and industry players
•2-3 years experience with deep expertise (atleast 2+ implementations) in designing products either on the channel or backend that leverage or integrate advanced analytics and machine learning driven Personalization capabilities in the marketing domain.
•Extensive knowledge of Amex customer marketing data, technologies and capabilities, including knowledge of big data concepts tools and technologies (e.g. Hadoop, Spark, Scala, HDFS, MapReduce, Hive, HBase, Python, Pig & Java).
•Understanding of Kubernetes, Container Orchestrations, Docker, and Cloud Native applications will be an added advantage.
•Large scale software product engineering experience with contemporary tools and delivery methods in a complex environment, i.e. Agile/SAFe, Test Modernization, CI/CD, Cloud Solutions, and DevOps practices
•Excellent leadership and communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike
•Outstanding influential and collaboration skills; ability to drive consensus and tangible outcomes, demonstrated by breaking down silos and fostering cross communication process
•Proven experience attracting, hiring, retaining and leading top engineering talent and building high performing teams in a highly competitive market
•Experience managing in a fast paced, complex and dynamic global environment with the ability to convey passion, energy and intensity
•Keeps abreast of industry trends and technology evolution and is a change agent with external technology contributions
•Expert-level relevant hands-on engineering skills across a broad range of technologies, including expertise in the construction of enterprise-grade APIs and Services using state-of-the-art techniques (REST, JSON, XML, etc.) that can be readily consumed through a self-service implementation model (full SDK, test stubs, test data, etc.)
•Experienced in designing and delivering high available and performant digital applications with very high volumes in both Pull and Push modes
•Bachelor’s Degree in computer science, computer science engineering, or related field required; advanced degree preferred
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 19003702
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 14, 2019, 8:45:31 AM
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