American Express Careers

Customer Care Professional

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

JOB DESCRIPTION:

  • This position is responsible for managing work requests for BTA (Business travel Account) and to deliver very high standards of Customer Service.
  • Driving Relationships With Tar And Amex Travel Network
  • Business Root Cause Analysis And Dispute Resolution and Responsible For the India Market Supporting other corporate teams with any queries Hours Of Operations: Shift Flexibility is required with some Week-ends “will” be working.
  • This role may be subject to additional background verification checks.


Qualifications

QUALIFICATION:

  • This position is responsible for managing work requests for BTA (Business travel Account) and to deliver very high standards of Customer Service.
  • Driving Relationships With Tar And Amex Travel Network
  • Business Root Cause Analysis And Dispute Resolution and Responsible For the India Market
  • Supporting other corporate teams with any queries Hours Of Operations: Shift Flexibility is required with some Week-ends “will” be working.

ReqID: 19003846
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 1, 2019, 5:43:18 AM
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