American Express Careers

CCP Merchant Services Japa India

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.


  • Customer Focused with Strong Ability to Resolve Customer Issues
  • Provide Superior Customer Experience on Calls to India Merchants
  • Focus on First Contact Resolution
  • Enhance Shareholder Value By Up Selling (Cross Selling) Products To Customers On Incoming Calls (Incentive Based Program)
  • This role may be subject to additional background verification checks.



  • Graduate with 6 Months to 4 years of relevant work experience
  • Passion for serving customers with proactive solutions that grow relationships
  • Flexibility on both day and afternoon schedules
  • Strong verbal & Written communication skills (English & Hindi) including active listening
  • Strong Interpersonal & Coordination Skills
  • Excellent PC and navigation skills required
  • Rotational Shift: 10am to 9:00pm (Mon to Sat)

ReqID: 19003926
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 1, 2019, 5:45:41 AM
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