American Express Careers

Team Leader, Client Management And Centralized Merchant Team - English Speaker

Madrid, Spain
Client Management & Sales


Job Description


Why join the EMEA Merchant Acquisition Sales Department?

 

Are you an accomplished client manager with extensive experience managing multi-cultural high-performance teams? At American Express we can offer a great brand, career, training and a fantastic team environment to develop your career. As a European sales hub, based in our new European Head office, we offer a rewarding package and the opportunity to work at one Spain's premier employer brands.

 

If you enjoy inspiring people and are a strong communicator with the ability to build rapport, engage teams and drive a high-performance culture this could be a great opportunity for you.

The EMEA Merchant Acquisition Sales organization is a sales team of different nationalities speaking more than 28 languages based in Madrid. Our teams successfully acquire and manage relationships with merchants in all European Markets.

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear.

 

What do we expect from you?

 

We are expanding and growing our sales team, the successful candidate will be a leader who is able to implement and develop processes and strategies in order to drive effectiveness and results, managing and coaching their direct team to drive optimal team engagement, as well as maximizing performance of sales results (expansion and retention).

 

Main responsibilities:

  • Organise and motivate a team in order to maximize performance of sales driven results (acquisition, expansion and retention).
  • Create and foster a high-performance environment.
  • Assure our team members understand and place the AXP Value Proposition to drive account expansion, retention and build relationships with their clients.
  • Achieve high merchant engagement and satisfaction which translates into a high Net Promoter Score (NPS).
  • Regular performance monitoring of targeted metrics and implementation of necessary actions to achieve set objectives.
  • Support the team to identify expansion opportunities in their managed accounts and renegotiations.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Qualifications


Required skills:

  • Native level English, written and spoken. Other languages a plus
  • Background working for/in UK.
  • Driven by objectives, ambitious and communicative
  • Strong target focus
  • Previous Team Leader experience
  • Previous experience in a sales environment and call centre
  • Knowledge in MS Office (Excel, Access and PowerPoint, Salesforce a bonus).

 

What do we offer in return?

Success is rewarded through an attractive package, a generous sales incentive plan and a strong benefits package. Positive attitude!


Benefits and perks:

  • New state of the art offices, very well connected just near to Feria de Madrid. Metro Station one minute, ten minutes connected with the city center. Parking facilities.
  • Meal Vouchers
  • Medical Insurance
  • Life and Accident Coverage
  • Amex personal card with no annual fee
  • Educational and Language Allowances
  • Work from home (up to three days per week)
  • Sports, Voluntary activities, healthy in-company activities (Yoga, Pilates, Hipopresives, Soccer Team, Physiotherapy, Mindfulness)
  • Amex cafeteria, shower rooms, international collaborative library and many other building facilities
  • And lots more!

 

It’s our culture that makes American Express an outstanding place to work, if you’re ready to take on a challenge and make an impact, apply now – we are recruiting for roles with immediate start!


Why American Express?

 

There’s a difference between having a job and making a difference.

 

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

 

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

 

Because we believe that the best way to back our customers is to back our people.

 

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

 

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.


Proud to be recognized by Great Place to Work España - Ranked 2nd of overall Best Companies.



ReqID: 19004040
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 1, 2019, 10:08:03 AM