American Express Careers

Senior Manager – Business Architecture, Intelligent Automation And Messaging

London, United Kingdom
Digital Commerce Technology

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Job Description

Don’t just have a great idea, build it. 

Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include creating industry-leading digital payment solutions, using our first-class servicing network and lifestyle assets to create digital experiences, and defining new products and services based on emerging technologies and trends.

The Intelligent Automation and Messaging team within Amex Digital Labs is hiring a Product Manager to lead the definition and coordination of the Enterprise Platform Strategy, working towards the development of an enterprise-grade platform that can be leveraged by all markets and business groups.

Primary responsibilities

  • Define the POA platform strategy for Conversational AI & Messaging

  • Manage the backlog for services and integrations shared across the platform

  • Coordinate the sequencing of in-flight development and new initiatives

  • Drive competitive intelligence and industry research for the team

  • Provide business architecture and shared service coordination input to PI planning sessions & roundtables with key business stakeholders and SMEs

  • Partner with internal teams and markets to identify collaboration opportunities and future Enterprise platform needs

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


We are seeking a Product Manager with a passion for customer experience in Messaging and Conversational AI, the demonstrated ability to drive digital product development, and the strategic thinking skills needed to coordinate and influence the platform roadmap across multiple teams.

Key qualifications are:

  • Working knowledge of the Conversational AI & Messaging space, including familiarity with Natural Language Processing techniques, Content and Dialog Management, Message Orchestration and Routing

  • High level of comfort working with Technology teams, and a strong grasp of engineering fundamentals and development terminology (e.g. APIs, SOR, Java, Python, Microservices etc.)

  • Strong relationship management skills, with the ability to build lasting relationships with stakeholders and colleagues at all levels


Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

A competitive benefits offering designed to support our employees’ total health and wellbeing, including:

  • Health care scheme
  • Defined contribution pension plan
  • Dental scheme
  • Virtual GP
  • Life assurance
  • Income protection
  • Core holiday allowance with opportunity to buy or sell additional days
  • Car Allowance/Company Car Option
  • A range of flexible benefits to choose from designed to suit your lifestyle: healthcare plan options, health assessments, critical illness coverage, cycle to work, season ticket loans
  • Employee Discount Portal
  • Back up childcare/adultcare
  • Onsite facilities include; Fitness classes, Health Checks, Digital Health Kiosk, Physiotherapy, Healthy Living Nurse, Wellness Studio, Costa Coffee and subsidised staff restaurant

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (free phone, subject to individual carrier charges). For Russia based candidates on 810 800 83 000038.


ReqID: 19004135
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 7, 2019, 10:51:03 AM
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