American Express Careers

Director Product Development

New York, New York
Digital Commerce Marketing

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Job Description

The Loyalty & Benefits Platform is part of the larger Enterprise Platforms Center of Excellence where product and engineering resources have been organizationally brought together to improve speed to market and further unlock value across core capabilities.  Loyalty & Benefits Platform serves a broad set of products and solutions across the enterprise that require close collaboration with colleagues who develop new card products, digital channels, marketing operations, membership rewards, co-brand programs, card benefits, insurance, analytics, operations excellence and servicing.  We focus on powering both new product offerings as well as existing ones to build highly configurable core capabilities as it relates to account attributes, customer enrolment, offer & program set-up, qualification, tracking, redemption, fulfillment, channel & partner integrations of various Loyalty & Benefits products for our customers.
Aligning to AXP’s framework for winning, we will create the world’s best loyalty & benefit experiences for our customers with a team of passionately productive software product, engineering and delivery talent using agile practices to build highly available, nimble, extensible & modern applications collaborating across the enterprise.  Our platform needs to transform to enable value working with colleagues across servicing, global digital channels, products and partnerships, ensuring we can remain competitive and relevant in our customer’s lives.
 
The Director of New Product Development will support the product strategy, prioritization, and delivery of new cobrand and proprietary Card products and capabilities across the Loyalty platform.  The role will lead a team that works with our key business stakeholders across the Blue Box to define and execute Loyalty capabilities, partner integrations, and benefits that power our Card products.  The incumbent and his or her team will:
  • Establish and maintain strong relationships and partnerships with key business stakeholders, such as Consumer and Commercial New Product Development, Consumer and Commercial Card Product Management teams, and the Membership Rewards Center of Excellence. 
  • Work with our partner Engineering and PD&I teams to ensure timely and quality delivery of a new Card product backlog
  • Own the prioritization and transparency of the Loyalty New Product Development backlog across key stakeholders and partner teams
  • Work with the new Loyalty platform (R42) product team to define how our product managers and business partners can best interact with R42 to power efficient Card launches and refreshes in the future
  • Serve as a key Loyalty platform consultant to all card product management business partners for purposes of partner negotiations and Card benefit ideation discussions
  • Collaborate effectively across multiple cross-functional teams to skillfully execute on milestones and deliverables in a timely manner
  • Proactively anticipate any risks and issues that may arise during the delivery to ensure that appropriate mitigation actions are undertaken
  • Participate in the engagement of delivery and/or support teams, negotiating where necessary to resolve any resourcing conflicts that may arise due to availability or skill
  • Actively engage in resourcing processes to ensure organization agility, drives roadmap planning of high impact and strategic initiatives

This position is based out of NYC

Qualifications

 A successful candidate will have:
  • Excellent communication skills with the ability to engage, influence, and inspire partners, stakeholders and executives to drive collaboration and alignment;
  • A good balance of technical knowledge and business acumen with a proven track record of driving innovation and business metrics with a customer-first mindset;
  • Strong analytical and product development or product management skills with demonstrated ability to prioritize, track, and deliver results and lead teams;
  • Strong team player with a can do attitude who is able to work with virtual and global teams and lead team members in different time zones;
  • Strategic thinker with a strong focus on holistic customer experience;
  • Assertive and collaborative, with the ability to drive innovation and change management
  • Demonstrated ability to meet strict deadlines, thrive in a complex fast paced, team-oriented environment with rapidly evolving business demands;
  • Strong analytical, written, and oral communication skills;
  • Bachelor’s degree in business or technical field
  • Time-zone flexibility required
 

ReqID: 19004265
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 8, 2019, 4:48:05 PM
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