American Express Careers

Analyst - Operations

Mumbai, India
Customer Care Operations

Apply Get Referred

Job Description

This is a Band 28 requisition.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.


  • Explore a range of products/packages (airfares/hotel deals/ gifts/ retail/ dining) from trusted online merchants to find exactly what the client is looking for.
  • Make reservations/purchases on client's behalf as per the company's guidelines.
  • Help the client with after sales hassles like rescheduling/cancellation/refund for reservations/purchases made through our app.
  • Exhibit high level of motivation while being organized, reliable and detail oriented while chatting with the clients.
  • Ensure an amazing and hassle-free buying experience for our clients.
  • Delight and emotionally connect the clients while maintaining their privacy.
  • Adhere to all SOPs set by the company to safeguard both, the clients' privacy and company policies.

Required skill sets:

  • Communication: Highly refined written/spoken communication and soft skills with exceptional phone, email, and chat etiquettes.
  • Customer service: Possess the ability to meet and exceed guests' expectations and provide unparalleled delightful services within our scheme of business.
  • Multi-tasking skills: Ability to execute multiple tasks simultaneously without compromising the quality of output.
  • Organizational: Excellent “People’s person and Organizational behavior skills” are absolute requirements for someone in this position.
  • Problem solving: Ability to troubleshoot client issues with merchants and communicate back to the clients in order to exceed the client's expectations.
  • Typing speed: Typing proficiency of 65 WPM.



  • Hospitality Industry: Candidates from aviation (preferably cabin crew) and 5-star rated hotels with strong spoken and written communication. Enthusiastic and the willingness to work in start-up would be a cherry on the cake.
  • Concierge/Customer Service Executives: Candidates with excellent communication skills who have an experience in managing HNI and UHNI clients, and are equally tech savvy.
  • Fresh Graduates - Candidates who are fresh graduates, enthusiastic and tech-savvy with excellent communication skills. BMM and BMS graduates would be highly preferred.

ReqID: 19004316
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 8, 2019, 1:08:57 AM
Apply Get Referred