American Express Careers

Senior Manager - Global Client Group - Lodging

New York, New York
Digital Commerce Marketing

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Job Description

The Global Merchant Services Global Client Group (GCG) owns a portfolio of our most significant merchant relationships. This group is very unique within American Express, partnering globally to develop and implement opportunities that deepen these strategic merchant partnerships. With a highly talented team spanning the world, the GCG team collaborates across American Express to drive initiatives to grow our merchant business.


As a Senior Manager in the Global Merchant Services - Global Client Group, you will be responsible for both managing the day-to-day merchant relationships and supporting the strategy to drive global growth in charge volume, revenue, and merchant engagement with several of our largest hotel partnerships.


Specific responsibilities include:

  • End-to-end Global account management of merchant relationships, which includes managing the day-to-day relationships (i.e. marketing, operations, merchant reporting requests/ inquiries), as well as developing holistic strategies which deepen American Express’ profitability, relevance and engagement with these strategic partnerships
  • Develop and implement strategies to meet and exceed American Express and merchant goals
  • Drive optimization of contractual Marketing Funds to support charge volume growth
  • Partner with internal stakeholders (e.g. Strategic Partnerships, Marketing, Legal, Finance, Risk, Network Operations, and Pricing) to negotiate contract renewals and manage all aspects of the merchant relationship
  • Identify and build a pipeline of charge volume growth opportunities to increase profitability/ margin contribution of merchant relationship, and improve merchant satisfaction
  • Deliver against quantifiable scorecard goals by leveraging American Express assets to drive AXP revenue while also meeting merchant needs


  • Adept interpersonal skills and excellent oral/written communication skills a must
  • Strong attention to detail and an ability to effectively prioritize and manage multiple priorities
  • Strong analytical and problem-solving skills and ability to navigate through ambiguity
  • Demonstrated ability and track record of driving results; entrepreneurial approach to business
  • Proven ability to build, manage, influence and deepen external and internal relationships
  • Experience working across business units and executive levels
  • Experience working in, or with, international markets is valued
  • Knowledge of travel/ lodging industry a plus
  • Team player who enjoys working in a fun, smart, fast-paced and dynamic environment
  • Travel approximately 10%
  • MBA preferred

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 19004370
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 13, 2019, 1:04:10 AM
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