American Express Careers

Programmer Analyst

Phoenix, Arizona

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Job Description

The Global Servicing Network (GSN) organization delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class credit, collections and fraud services. The GSN MIS team is responsible for Executive Decision Support through advanced analytics and MIS. The team has a global footprint and this position will be based out of the American Express Service Center in Phoenix/ Ft. Lauderdale (US) or Gurgaon (India)


Responsibilities of this role include:

  • Managing, mastering & leveraging information across various data sources, cross-tabulating to integrate, synthesize and enrich information to provide meaningful, timely and accurate MIS to various business partners and meet specific requirements
  • Systematically identifying out of pattern activities in a timely manner and address information gaps by providing insightful analytics
  • Providing analytical & decision support across GSN through data mining & advanced analytics (from sourcing to staging data and building analytics to implementation)
  • Enabling business user self-service through creation of MIS capabilities
  • Working independently by assuming responsibility for the development, validation and implementation of projects
  • Participating on global teams evaluating processes and making suggestions for process and system improvements
  • Interacting with all levels of the organization across multiple time zones


This role may be subject to additional background verification checks.




Minimum 4 years’ experience with at least 2 years in Quantitative Business Analysis with experience in handling large data sets


  • Strong quantitative and analytical skills
  • Strong business acumen and problem solving skills; conceptual and creative thinker
  • Strong programming skills on SQL/Teradata is essential, with good understanding of Big Data ecosystems
  • Hands-on experience on programming languages Hive and Python required
  • Strong project management skills, ability to work on multiple projects, and work effectively in a team environment
  • Excellent written and oral communication skills
  • Flexibility and adaptability to work within tight deadlines and changing priorities
  • GSN knowledge and expertise will be an added advantage
  • Post-graduate degree in quantitative field will be an added advantage
  • Demonstrable experience on business intelligence and visualization tools is good to have.

"Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.”



ReqID: 19004376
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 7, 2019, 5:30:18 PM
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