American Express Careers

Project Manager

United States; Phoenix, Arizona
Digital Commerce Technology

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Job Description

The Loyalty & Benefits Platform is part of the larger Enterprise Platforms Center of Excellence where product and engineering resources have been organizationally brought together to improve speed to market and further unlock value across core capabilities.  Loyalty & Benefits Platform serves a broad set of products and solutions across the enterprise that require close collaboration with colleagues who develop new card products, digital channels, marketing operations, membership rewards, co-brand programs, card benefits,  insurance, analytics, operations excellence and servicing.  We focus on solutions for both new product offerings as well as existing ones, building highly configurable core capabilities as it relates to account attributes, customer enrollment, offer & program set-up, qualification, tracking, redemption, fulfillment, channel & partner integrations of various Loyalty & Benefits products for our customers.
This position is responsible for Loyalty & Benefits communications and the communication plan, maintaining and developing the L&B team website and supporting the Leadership team with any presentations and communications to Senior Leadership.  Other responsibilities as assigned. 
Principle Accountabilities/Responsibilities:
  • Managing the timeliness and relevance of Communications by ensuring all relevant business partners are aware of the process & following up where there is a lack of lead time or alignment
  • Targeting the communications at the right demographic within the department
  • Ensuring deadlines are met whilst maintaining a high standard of design & aesthetics
  • Contribute to the development and execution of change management and communication plans.
  • Support development of a broad set of executive-level communications and content.
  • Ongoing design work, administration and updating of the team website
  • Other project work as required
 Meeting with other Enterprise Platform Communications Coordinators for:
  • Sharing of knowledge, best practice and new initiatives
  • Building related branding coordination and planning of engagement activities
  • Planning activities which are relevant to L&B colleagues
  • Coordinating members to organize and run events and activities


Required skills:
  • Degree in business, communications or other related disciplines
  • 2+ years of experience preparing executive level communications
  • Web experience is a plus
  • Excellent verbal and written communications skills, experience producing polished presentations in timely manner
  • Proven ability to craft and implement effective communications plans serving a broad audience
  • Strong presentation and design skills
  • Excellent time management & planning skills with the ability to manage own priorities and output
  • Ability to react quickly to situations/circumstances
  • Excellent personal communication skills. Able to network across markets/several business units/functional areas in American Express.
  • Confident interpersonal skill and able to work confidently with leaders at all levels of the organization
  • Creative and analytical thinking, ability to make sound decisions with the information at hand
  • Ability to multitask and remain calm under pressure
  • High integrity with the ability to handle sensitive issues and maintain complete confidentiality.
  • Understanding of company brand guidelines
Employment eligibility to work with American Express in the U.S. is required as th    company will not pursue visa sponsorship for these positions. 
Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

ReqID: 19004377
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 8, 2019, 11:33:40 AM
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