American Express Careers

Client Specialist (California / Phoenix, AZ)

United States
Client Management & Sales

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Job Description

The Global Corporate Payments (GCP) US Large Market Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $500M. This Client Specialist is responsible for providing essential analytical, administrative and project management support to the account management teams across multiple markets and product lines. 
 
Responsibilities:
  • Support special projects for the region to drive growth and retention of clients
  • Provide visibility to client program management trends and benchmarks across portfolio
  • Driving issue escalation with internal and client contacts
  • Support Merchant onboarding and back end supplier performance management for B2B programs
  • Preparation of data and insights for reporting to client
  • Regular client interaction, with ability to influence program administrators
  • Analysis of program spend, supplier files and program optimization reports
  • Presenting findings to client with recommendations for program enhancements
  • Other ad hoc projects as defined by VP and leadership team
  • Back up admin support to support VP with projects and communications to the region

Qualifications

  • Minimum of 3 years’ experience with card programs and/or payments industry
  • Prefer knowledge of global payment product lines, service and infrastructure
  • Strong written and verbal communication skills
  • Strong organizational skills, positive attitude, strategic thought leadership and ability to anticipate needs
  • Strong data analysis capabilities
  • Client-focused experience, including ability to influence clients and partners
  • Self-motivated, results oriented, and team player
  • Ability to look for improvements in efficiency
  • Able to maintain confidence and displays professional maturity
  • Organized with efficient time management skills, detail oriented and good follow-up skills
  • Strong Microsoft Office skills in  PowerPoint, Excel (including pivot tables and charts), and Word
  • Agile attitude
  • Degree preferred
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 19004585
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 13, 2019, 11:32:23 AM
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