American Express Careers

Business Analyst

Gurgaon, India
Customer Care Operations

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Job Description

Travel & Lifestyle Services Analytics team in GOA has grown significantly in the last few years. It provides significant analytical and reporting support to T&LS stakeholders in US and 22 international markets. The successful candidate will be responsible for creating and delivering best in class analytics and reporting solutions to ensure the success of Travel and Lifestyle.

This position is responsible for coordinating upgrades, modifications, enhancements and projects related to the LMS and for generating Reporting & Analysis to support L&D in TLS markets. The candidate will develop and communicate metric reports, analyze process gaps, provide recommendations to the leadership team for implementation.

Role Responsibilities:

• Generate weekly & monthly reports using Advanced Excel for New Hires & tenured colleagues
• Graphing the performance or results of employees to enable managers to see who’s doing well and who needs training or performance support.
• Manage forecasting, scheduling, including all resource and requests in collaboration with the Training Manager(s) globally.
• Provide various reporting and communications to the L&D Delivery Team(s).
• Closely adhere to the Reporting & Analytics schedule to ensure monthly performance reports are processed on a timely manner.
• Implement process improvements to gain efficiency and increase effectiveness.
• Drive & share insights with stakeholders/L&D Delivery Leaders on success of training programs, New Hire pr

Qualifications

• The Person should hold a Graduate Degree with 3-5 years of overall experience and 2 years of related domain in Business Analysis.
• Ability to leverage technology to solve for reporting needs - Advanced Excel, VBA & PowerPoint.
• SharePoint Team Site owner or administrator experience, a plus
• Prior experience in learning management team & support will be a plus
• Strong Communication Skills, Team Player And Ability to navigate through a matrix environment and manage multiple priorities simultaneously without close supervision
• Self-starter with ability to execute with Minimal Direction and strong attention to Detail.
• Open to work any shift between 8:00 am to 10:00 pm windows ( Mostly fixed shifts but should be flexible to meet needs of the Business).

This role may be subject to additional background verification checks.



ReqID: 19004624
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 14, 2019, 2:02:30 AM
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