American Express Careers

Credit Specialist

To, Japan; Fu, Japan
Customer Care Operations

Job Description

Why American Express?
There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Job Description

This position is accountable for minimizing credit loss and maximizing company revenue with appropriate risk control for card members.

Provide extraordinary customer services and adequate  risk control action. Receive inbound calls and attempt outbound call for that. 

Offer of employment with American Express is conditioned upon the successful 
completion of a background verification check, subject to applicable laws and regulations.


・Working experience in Japan Operations with knowledge including card products and system.

・Excellent written and verbal Japanese. English communication skills will also be advantageous.

・In-depth understanding of Credit policy, or ability to acquire knowledge quickly.

・Strong analytical approach to problem solving & strong team player

ReqID: 19004633
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 11, 2019, 9:39:32 PM