American Express Careers

Technical Project Manager

Burgess Hill, United Kingdom
Digital Commerce Technology

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Job Description

Don’t just have a great idea, build it. 

Who are we?

Global Loyalty and Benefits is responsible for American Express Membership Rewards, one of the major features of our brand. We are passionate about attracting and retaining customers by ensuring their experience is enjoyable and memorable.

We are looking for Scrum Masters with a University Degree in computer science, computer engineering, or other technical discipline, or equivalent work experience required; advanced degree preferred. Scrum Master and other relevant certification a plus.


Our Team

We have 20+ scrum teams on our UK campus. Each team is made up of 6-9 colleagues and may include a scrum master, product owner, engineers and quality engineers. Depending on the specific team, we operate Scrum or Kanban within the Scaled Agile Framework (SAFe). Our organisation is global but predominantly based on the UK and US. The majority of team members are co-located.

We arrive into the office between 8-10am and stand-ups take place each morning. We collaborate using tools such as Slack, WebEx and the Atlassian stack (Confluence, JIRA, BitBucket). We are constantly striving to improve and hold regular agile ceremonies to inspect and adapt the ways we work together. Our ultimate aims are to reduce time to market, improve code quality and create world class global products. We enjoy the luxury of avoiding a long commute to London and are strong advocates of a good work/life balance, ensuring that we are flexibly meeting the needs of individuals around childcare, travel and any personal emergencies.


  • Highlight dependencies in planned sprints/iterations across engineering, infrastructure and third parties

  • Break down barriers and shield the team from disruptors

  • Organize and facilitate agile events and build an environment in which the team is continuously inspecting and adapting

  • Coach the team, stakeholders and leadership to adopt an agile mindset

  • Help the team to identify and resolve impediments

  • Encourage clear communication and transparency of all work

  • Facilitate decision making and build trust in and around the team

  • Work with other scrum masters in a SAFe framework to ensure successful collaboration of teams across the enterprise

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Required skills

  • University Degree in computer science, computer engineering, or other technical discipline, or equivalent work experience required; advanced degree preferred

  • Technical delivery experience with a demonstrated track record of growing responsibility

  • Experience facilitating Agile, Scrum, or other rapid application development teams to deliver technology solutions on time, on budget, and to spec

  • Experience with design and coding across one or more platforms and languages a plus

  • PMI Agile Certification a plus

Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

A competitive benefits offering designed to support our employees’ total health and wellbeing, including:

Health care scheme

Defined contribution pension plan

Dental scheme

Virtual GP

Life assurance

Income protection

Core holiday allowance with opportunity to buy or sell additional days

A range of flexible benefits to choose from designed to suit your lifestyle: healthcare plan options, health assessments, critical illness coverage, cycle to work, season ticket loans

Employee Discount Portal

Back up childcare/adultcare

Onsite facilities include; Fitness classes, Health Checks, Digital Health Kiosk, Physiotherapy, Healthy Living Nurse, Wellness Studio, Costa Coffee and subsidised staff restaurant

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (for Russia based candidates 810 800 83 000038).

ReqID: 19004664
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 12, 2019, 11:40:28 AM
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