American Express Careers

Associate Product Manager, CX Journeys

New York, New York
Digital Commerce Technology

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Job Description

Why American Express

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

The Associate Product Manager, CX Journeys will play a significant role in executing the strategy for seamless and connected customer servicing journeys across all channels.  The incumbent will be a key member of the Omnichannel strategy team and will work closely with key technology, product, and business partners.  He/She will possess outstanding prioritization, project management, communication, and organizational skills.
Key Responsibilities include:

  • Develop project plans and ensure the scope and approach are fully understood by all partners

  • Identify and tracks key project achievements

  • Support the Product Manager(s) to ensure in the identification of technical problems, and devise solutions as they relate to the current and future business environment

  • Create an environment of continuous improvement through reflective conversation and regular retrospectives, with the goal to surface issues/concerns and to identify clear action steps

  • Establish data analysis practice for Omnichannel to clearly define success and failure points and leverage insights to guide feature/capability prioritization and delivery. 

  • Draft impactful and comprehensive communications, presentations, and talking points for key business reviews, executive presentations, and discussions and lead coordination of communications and facilitates resolution of risks, issues, and changes tied to initiatives

  • Ensure all systems of record for project reporting are kept current, and direct and monitors work efforts on a regular basis to ensures accurate reflection of project budgets, forecasts and actuals within project and program management tools

  • Ensure effective change control procedures and processes are efficiently used to retain control on scope, schedule and cost


  • 3+ years of experience defining and delivering customer-first products, programs, and features with modern technology - devoted to customer-first thinking

  • Shown experience in data analysis and analytical decision-making, with preference for consumer services products

  • Self-starter who is able to provide strategic thought leadership and prioritization with limited guidance

  • Outstanding influential and collaboration skills; ability to drive consensus and tangible outcomes, demonstrated by breaking down silos and fostering cross-team communication

  • Demonstrated project management, organization, and planning skills applied in a fast-paced, multi-tasking environment

  • Outstanding oral and written communication skills with strong personal presence; active listening skills, summarization skills, and lateral thinking to uncover and react to emerging opportunities

  • Experience facilitating Agile, Scrum or other rapid application development teams to deliver technology solutions on time, on budget, and to spec

  • Bachelor’s Degree required; computer science or related experience preferred

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 19004697
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 12, 2019, 12:13:40 PM
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