American Express Careers

Senior Collections Specialist

Phoenix, Arizona
Customer Care Operations

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Job Description

We are currently seeking Senior Collections Specialists in our Global Credit and Collections department handling pre-agency/ late stage collections.
The primary responsibility is to collect delinquent balances on Small Business and Consumer accounts. The portfolio consists of both cancelled relationships and high risk customers. Candidates must be able to utilize strong negotiation and decision making skills ensuring American Express profitability while maximizing recovery of card member balances. This includes handling inbound and outbound calls, advising of account status, consequences, and offering payment solutions, as well as reducing day’s delinquent and preventing call and account escalations.
You will work independently, while still being a team player within the structured service center environment.
A lucrative monthly commission based incentive structure is in place, based on individual performance, which includes achieving targeted collection goals.

20022 N 31st Avenue
Phoenix at 31st Avenue & Beardsley; 101 & I-17


  • The successful candidate will be a top performer with a proven track record of success
  • They will be individuals with both competitive and strong will to win attitudes
  • Minimum 3 years of recent collections experience, or 3 years of sales experience with some collections experience
  • Proven experience in negotiating in depth payment arrangements, at the client level
  • Ability to manage multiple tasks within stringent timeframe's while maintaining accuracy
  • Moderate to highly analytical individual with strong financial acumen
  • Excellent written and verbal communication skills
  • Extremely flexible and adaptable in a changing environment
  • Proficient PC skills (MS Office) and web knowledge 
  • High attention to detail and ability to adhere to American Express practices, policies, and procedures 
Preferred Qualifications
  • Call center experience
  • Portfolio ownership, as well as inbound/outbound call blends experience
  • Third party collections experience
  • Knowledge of Fair Debit Collection Practice Act and laws
  • Experience with Risk initiatives as they pertain to client level dunning
  • Commercial collections experience
  • Skip tracing experience

“Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.”


ReqID: 19004744
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 18, 2019, 11:19:33 AM
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