American Express Careers

Customer care Professional

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 Requisition.

JOB DESCRIPTION
  • This role involves interacting with Internal and External Clients (Authorized Signatory/Client Managers/ Merchants etc) and resolving their inquiries over email/calls. 
  • Should have knowledge of KYC.
  • Work on daily inventory towards cases related to Merchant Services.
  • Keep A Close Eye On Gaps & Recommend Solutions To Plug Them. 
  • Consistently Manage High Volumes Of Work Accurately And Efficiently While Working Under Stringent Timelines.
  • Focus On Merchant requirement, Productivity and Efficiency To Ensure Sla’s Are Met
  • Contribute Towards Team Goals By Strictly Managing Individual Productivity, VOCM & Quality Targets.
  • Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction
  • Understand, determine and anticipate customer needs and present solutions as appropriate.
  • Demonstrate Strong Focus On Process Improvements. 
  • Ensure Adherence To And Compliance With Organization Policies And Audit Controls.
  • Build An Excellent Rapport With The Team & Other Business Groups To Ensure Smooth Day To Day Operations

Qualifications

QUALIFICATION

  1. Graduate/Post Graduate. 
  2. Relevant Experience An Advantage. 
  3. Excellent Oral And Written Communication Skills. 
  4. Strong Interpersonal And Coordination Skills. 
  5. Strong And Committed Customer Focus And Consistent Demonstration Of Service Excellence. 
  6. Compliance With Company Policies And Procedures.
  7. Ability To Take Independent Decision & Meet Stringent Deadlines. 
  8. Good Pc Skills.
  9. Good command Over Ms Excel, Access & Powerpoint. 
  10. Strong Result Focus

ReqID: 19004772
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 14, 2019, 4:07:34 AM
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