American Express Careers

Sr. Manager-Client Management

New York, New York
Client Management & Sales

Apply Get Referred

Job Description

As the primary Merchant Services contact, you will have day-to-day responsibility for all aspects of a $4.1 billion strategic account portfolio consisting of AXP’s largest and most influential merchants in the oil and convenience store industry (e.g. ExxonMobil, Pilot, Marathon, and Gulf). Activities include account development, deepening merchant relationships, identifying and implementing business opportunities and providing operations support. Specifically, you will be tasked with growing AXP share and profitability through partnership constructs with merchants including asset exchange, cross sell of Blue Box programs, POP/brand integration and operational efficiencies. The role may also include management of industry association relationships.
Critical responsibilities include:
  • Developing & implementing strategic account plans that grow AXP share, charge volume and revenues.
  • Partnering with Blue Box colleagues to sell-in and implement relevant partnership programs
  • Elevating, deepening and broadening relationships with Merchant partners
  • Increasing AXP relevance by continually delivering relevant and mutually beneficial solutions.
  • Negotiate complex deals that include a firm understanding of the financials of card acceptance, industry economics, profitability levers, and Amex assets and channels
  • Demonstrate strong project management skills and the ability to seamlessly multi-task, prioritize, and act with a sense of urgency
  • Developing resolutions to merchant issues
  • Supporting industry development initiatives and helping to identify/communicate key opportunities and threats


Required Qualifications
  • Strong relationship management and consultative selling skills with a demonstrated ability to establish maintain and deepen relationships with internal and external customers.
  • Demonstrated ability to collaborate and influence external contacts. Experience in negotiations, understanding the financials of card acceptance, industry economics, profitability levers and communicating the value of “AXP” assets and channels.
  • Analytical and project management experience. Must be highly customer-focused and results-driven, with the ability to work on multiple initiatives simultaneously both autonomously and as part of a team.
  • Demonstrated ability to collaborate and work effectively with internal colleagues across the Blue Box.
  • Prior account management/sales experience, as well as excellent oral, written communication and presentation skills
  • Prior marketing knowledge and experience
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 19004817
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 15, 2019, 1:47:00 PM
Apply Get Referred