American Express Careers
Business Insights Manager, GCG, GMNS Europe
Do the right thing for our customers, our company and your career.
Global Merchant & Network Services (GMNS) Marketing is dedicated to bringing buyers and sellers together and transforming how American Express is welcomed. GMNS Marketing is responsible for partnering with markets to drive profitable growth, accelerate coverage and enhance the value of Amex acceptance to merchants and Card Members at scale.
We focus on enhancing our relationships with millions of merchants of all shapes and sizes, and our geographic purview includes many commerce hubs across the globe including the U.S, Canada, Latin America, the Caribbean, Europe and the Asia-Pacific region. It is also critical for GMNS Marketing to collaborate effectively with Card Issuing teams and other sister organizations across American Express including Client Management, Marketing Operations, Information Management, Enterprise Digital, Global Advertising and Brand Management and World Service in order to fully harness the power of the closed loop via mediums including Custom Consulting, Offers, Recommendations, Multi-Merchant Campaigns, Digital Experiences and Brand Awareness.
This is an exciting opportunity for someone to work with some of our largest and most strategically important merchants across EMEA. The Global Client Group (GCG) comprises leading Merchants across Airlines, Lodging, Car Rentals, Luxury Retail & Online sectors including brands such as Hilton, BA, LVMH, Chanel and Apple.
Key Responsibilities of the Role:
Delivery against individual and team targets for Business Insights engagement with GCG Merchants across luxury retail and lodging portfolios
Partner with Client Managers at an EMEA, industry and individual level to identify, prioritise and engage new opportunities within their merchant portfolios
Lead BI customer engagements and ensure client satisfaction, managing projects through scoping, production and delivery
Work in close collaboration with the Marketing team to build integrated Merchant plans and strategies, driving actionable insights to be included in Merchant marketing activity
Provide insights to support client management with key GCG contract renegotiations, and demonstrate value to merchants
Leveraging insights to support the GCG Marketing & Business Insights team with key projects to drive growth and merchant satisfaction (NPS)
Work in close partnership with the Centre of Excellence (COE) team to develop customized and automated business insights solutions for merchants
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
The following are required for this position:
Bachelors Degree (or equivalent) preferably in marketing
Proven results driver with strong experience in consulting sales / business development
Strong commercial mindset and acumen
Highly developed analytical skills with proven experience in managing and manipulating large amounts of consumer data to deliver compelling qualified strategic and marketing insights for senior stakeholders
Strong communication skills and ability to present complex projects in a clear and powerful manner to a broad range of senior customer stakeholders
Ability to understand merchant needs and consultatively guide them to select the relevant business solution
Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on 00800 83 000038 (for Russia based candidates 810 800 83 000038).or
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 18, 2019, 11:14:43 AM