American Express Careers

Fraud Prevention Team Leader French Speaker

Madrid, Spain
Customer Care Operations

Job Description

Accertify, a wholly owned subsidiary of American Express, is a leader in providing software, tools and strategies for preventing online fraud and mitigating enterprise-wide risks. Accertify is committed to providing e-commerce companies with comprehensive and cost-effective solutions to fraud.

As the Fraud Prevention Team Leader, you will oversee the day to day operations of the fraud prevention department. The Leader will report directly to the Manager of Managed Services EMEA.

Essential Duties and Responsibilities:

  • Provide daily supervision and 18 x 7 support to fraud prevention agents (including weekdays/weekends); ensuring there is leadership coverage 18 x 7
  • Manage fraud teams schedules and workloads
  • Collaborate with Managed Services functions globally, sharing knowledge, ideas and resources as appropriate
  • Conduct new hire interview and training
  • Conduct ongoing training to fraud agent team
  • Assist in projects related to improvement of infrastructure, features, capabilities, and processes for mitigation and reduction fraud
  • Gather and analyse risk data to produce monthly reports to clearly communicate overall fraud risk and losses to Management
  • Assist clients with fraud training when necessary
  • Report to Manager on analyst and department performance
  • Assist Implementation in the set-up of new Managed Services Clients

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Required skills:

  • Bachelor’s Degree
  • Strong understanding of the principles of financial risk management in a card not present environment, including knowledge of the techniques used to mitigate and manage fraud, methods for determining acceptable performance levels, and understanding of the different types of e-commerce fraud
  • Knowledge of credit card processing rules and regulations
  • 2+ years’ experience in e-commerce fraud prevention
  • 2+ years of leading/supervising a team
  • Experience with fraud prevention tools and systems (1+ years)
  • Excellent written and oral communication skills
  • Must know or learn advanced excel
  • Ability to manage a team of 10-15 people
  • Strong fraud knowledge
  • Fluency in French

Why American Express?


There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.


Proud to be recognized by Great Place to Work España - Ranked 1st of overall Best Companies in financial sector


ReqID: 19005152
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 3, 2019, 3:31:10 AM