American Express Careers

Infrastructure Engineer

Phoenix, Arizona
Digital Commerce Technology

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Job Description

Why American Express

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Millions of customers depend on our infrastructure,
we depend on you.
The success of our entire company rests on our systems, networks, and people. Our Infrastructure engineers know that delivering on that promise takes a robust, scalable and efficient Infrastructure. So if you’re an expert on infrastructure and know the value of supporting technology and the people who depend on it, build you career here.
The Office 365 ProPlus Engineer reports to the Director of Enterprise Messaging and will lead and deliver global enterprise productivity suite solutions.
Build a strong infrastructure and a solid career.
The best infrastructure isn’t built in a day or even a year and it’s certainly not built without a team. Here’s just some of what you’ll do: 
  • Office 365 ProPlus in-depth Engineering support
  • Advance Window OS troubleshooting and support
  • Advance Mac OS troubleshooting and support
  • SCCM package creation and deployment knowledge
  • Contribute to the analysis of business, application, and technical infrastructure requirements.
  • Design, build, enhance and integrate the infrastructure required to support various platforms and our business portfolio
  • Support initiatives that deliver workable end-to-end infrastructure solutions
  • Participates in test planning and execution


Are you up for the challenge?
  • Direct experience and in-depth understanding of Office 365 ProPlus fundamentals and structure
  • 5+ years of Experience with Windows and Mac architecting, engineering, and implementing messaging and end user computing infrastructure
  • 5+ years of Experience with rollout, troubleshooting, and support of an enterprise productivity suite
  • Proof of Concept experience with in-depth testing, analysis, and proposal
  • Experience with network and server fundamentals
  • Ability to think outside the box to solve complex problems and provide insight to emerging technologies
  • Able to challenge the status quo and drive creative ideas and solutions; influencing others without direct authority
  • Handles problems and acts on own initiative without being prompted, while knowing when to escalate decisions vs making on-the-spot decisions
  • Possess ability to translate technical issues into understandable business language for end users
  • Preferred experience working with vendor teams to provide support and systems integration
  • Adapts to change quickly and easily and thrive in an Agile environment
  • Demonstrated analytical thinking, problem solving and adaptive communication
  • Recognizes the importance of team work to achieve objectives
  • Bachelor’s degree in Engineering, Computer Science, Information Systems or other related field or has equivalent work experience
At the core of Infrastructure Engineering
Every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including:
  • Agile Practices
  • Emerging Technologies
  • Programming Languages and Frameworks
  • Programming/Software Development
  • SDLC Methodologies and Practices
  • System/Platform Domain Knowledge
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 19005200
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 20, 2019, 4:40:33 PM
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