American Express Careers
Merchant Research Analyst-Backend (Cantonese)
- This position is accountable for managing Merchant Payment Related queries for Australia, New Zealand, Hong Kong and Singapore markets
- Covers processing payment submissions
- Key Performance Indicators for this role are quality, accuracy and volume of work
- Attend team meetings as required, adhere 100% to prepared business schedules, plans and activities
- A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
- Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
- Competitive Salary – Get paid what you’re worth.
- Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
- Degree holder with 1-3 years working experience in Customer Service, Sales, Telesales, Hospitality, or Banking and Finance industry
- A customer centric, can-do attitude for your customers
- Good PC skills/Familiarity of PC usage
- Good Customer Service Skills
- Sound resolution skills
- Good English verbal & written communication skills
- Spoken Cantonese and Mandarin is a must.
- Expertise in Written Chinese language is an advantage
- Active listening skills
- Pro active Team player
- Flexible to work on shifts hours as well as weekends & public holidays (when required)
- To qualify for this position, you must have a valid work permit to work in Malaysia.
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 27, 2019, 8:13:01 PM