American Express Careers

Service Delivery Manager

Bangalore, India
Digital Commerce Technology

Apply Get Referred

Job Description

  • Provides overall management of the production and Service Delivery activities for internal and external identify & access management components (Single Sign on-, Federation, Virtual Private Network) and trusted advisor to business partners, and development teams for support;
  • Work with development organization to create strategic & tactical architecture plans to ensure maximum availability and performance
  • Provides consulting and technical expertise to business partners, architects and developers as well as identifies and drives opportunities for improved performance and availability
  • Reviews designs by development teams to ensure solutions are viable, scalable, and will meet performance standards and support requirements.
  • Monitors the quality of vendor service delivery resources by reporting on any trends, issues and achievements and escalating where appropriate
  • Monitor, control, manage and reporting of budget expenditure
  • Responsible for ensuring that the engineered environment meets the specifications in terms of support requirements, application design and infrastructure i.e. accountable for the performance and efficiency of Security applications
  • Pragmatic, results-driven approach to problem solving. Demonstrated ability to present multiple technical solution options, negotiate amongst options, and make decisions with varying levels of information completeness
  • Advises development and support teams as may be necessary to ensure delivery of optimal technical designs and implementation on holistic monitoring solutions.
  • Central point of contact for business/development groups or vendors requiring assistance in resolving problems
  • Participates as may be necessary in resolving complex technical issues across the portfolio
  • Reviews estimates for support and delivery to ensure quality and accuracy


  • Bachelor or Master’s Degree in Computer Science, Information Systems, or other related field (or has equivalent work experience)
  • Minimum 5 years’ experience with a hands-on service management knowledge in a broad range of distributed technologies infrastructure, Identity and Access systems
  • Requires advanced to expert level knowledge and understanding of high availability architecture/support processes and performance/availability metrics and monitoring
  • Extensive experience using a systems analysis and design methodology and an excellent understanding of enterprise system monitoring tools.
  • Experience in managing vendor relationships to drive accountability and delivery 
  • Strong communication skills both verbal and written
  • Effective consultative skills across a multi-functional environment
  • Possesses knowledge about industry best-practices and trends in infrastructure and Identity Management service delivery
  • Demonstrated knowledge of Identity and Access management systems and architecture  
  • Experience with distributed, web, mid-range, and mobile enterprise solutions
  • Experience in Finance Management
  • Preferred hands on knowledge of Java, unix shell scripting and CISSP certification

ReqID: 19005545
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 13, 2019, 1:23:02 AM
Apply Get Referred