American Express Careers

Collections Specialist

Bonifacio Global City, Philippines
Customer Care Operations

Job Description

Why American Express?


There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


American Express’ mission is to be world’s most respected service brand. Global Servicing Group protects American Express' assets by minimizing credit and fraud losses at best-in-class levels. We utilize outstanding techniques, ensuring compliance with all regulatory requirements, and provide superior service to improve customer and shareholder value. We will accomplish this by having the most talented teams who are supported by best-in-class capabilities and processes.

Position Summary

As a Collections Associate you will be responsible for building relationships with our customers, whose account payments are overdue, assisting them with their situation and solving their problems to reach a positive conclusion for both American Express and our valued clients. This role will involve making outbound or inbound calls to our valued customers. The objective of the call is to gain the customers commitment to making payments on their overdue account and enabling them to spend on the card.

Key Deliverables
  • Handling inbound and outbound calls from our consumer and small business card members whose accounts are flagged as overdue or delinquent using written and verbal communication.
  • Risk analysis and review of customer accounts, recommending process improvements where relevant.
  • Review the risk of accounts to assess whether to permit or stop further spend, compliance with privacy and consumer credit legislation.
  • Building rapport with the card members and actively listening to the issues that may have arisen.
  • Negotiation with card members to determine the best course of action and gaining agreement for both short and long term solutions.
  • Respond to card members enquiries in an appropriate manner, offering personalized service with a ‘can do’ attitude
  • Ensures maximum recovery on accounts through inbound/ outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


  • Candidate must possess at least a Bachelor's Degree in any field.
  • At least 2 years of experience in credit card collections is required.
  • Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
  • Strong interpersonal, communication and listening skills
  • Excellent negotiation skills

There are two ways to apply. They both go through the same process and include an online assessment. It’s up to you which one you choose. You can either apply online now or walk-in to apply at the following address during office hours:
American Express Recruitment Center
28/F Bonifacio One Technology Tower
3030 Rizal Drive corner 31st Street
Bonifacio Global City, Taguig
Walk In Hours: 9:00am to 5:00pm, Monday – Friday

ReqID: 19005829
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 31, 2019, 11:36:10 PM