American Express Careers

CCP- Corporate KYC

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

JOB DESCRIPTION:

Function Description:
  • Ensure KYC documents are refreshed for Corporate cards in accordance with RBI regulations/guidelines and in partnership with the AEBC Compliance team
  • Document Scanning and Filing to ensure that they are audit ready
  • Knowledge of AML Updates
  • Inbound Voice Servicing to assist CMs with KYC queries•Outbound calls to follow up and refresh KYC
  • Co Ordination for Record Retention and Retrieval
  • Work With Different Linkages For Effective Execution Of Team Objectives
  • Complete All Transactions Agreed With The Customer And Adhere To All Timelines And Deadlines Set
  • Handling customer escalations and providing relevant resolutions
  • Liaising with GCP for account refresh
  • Email Servicing for KYC

Purpose of the Role:
  • Ensure KYC documents are refreshed for Corporate cards in accordance with RBI regulations/guidelines and in partnership with the AEBC Compliance team
  • Document Scanning and Filing to ensure that they are audit ready
  • Knowledge of AML Updates
  • Inbound Voice Servicing to assist CMs with KYC queries
  • Outbound calls to follow up and refresh KYC
  • Co Ordination for Record Retention and Retrieval•Work With Different Linkages For Effective Execution Of Team Objectives
  • Complete All Transactions Agreed With The Customer And Adhere To All Timelines And Deadlines Set
  • Handling customer escalations and providing relevant resolutions
  • Liaising with GCP for account refresh•Email Servicing for KYC
Responsibilities:
  • Assist TL In Implementing Key Initiatives To Achieve The Objectives Of The Unit
  • Initiate Process Improvements By Identifying Service Delivery Gaps And Offering Solutions For The Same
  • Demonstrate Personal Excellence in all tasks and responsibilities
  • Collate, Generate And Report MIS To The Team Leader
  • Assist Audit, Internal and Compliance Functions At Times Of Audits To Ensure All Control Issues Are Identified And Addressed


Qualifications


QUALIFICATION:

Academic Background:
  • Graduate with minimum 2-3 years’ experience•Experience of Corporate Platforms preferred
  • Functional Skills/Capabilities:
  • Excellent verbal and written communications skills in English. Solid report writing on internal control findings is required for this role
  • A good team player with high standards of integrity
  • Able to prioritize and work well under pressure
  • Strong problem solving skills
  • Compliant with Company Policies and Procedures
  • Proficient with Microsoft Excel and Word
  • Experience of Corporate Platforms preferred

ReqID: 19006135
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 16, 2019, 9:09:25 AM
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