American Express Careers

Travel Counselor II-MTS

Mexico City, Mexico
Customer Care Operations


Job Description

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. 

We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Please contact Recruitment and Selection if you have any questions.

JOB DESCRIPTION

Exceptional service – oriented Travel Counselor in order to satisfy our demanding clients.
Attend customers calls, chats or emails for Online channel.
Responsible for advice and guide customers on the website. 
Assistance to amends, change or cancel customers’ bookings.
Perform all the reports, fulfill the administrative tasks like charges, refunds and amendments, cancellations of land and air products.  
Be multiskill oriented.
Achieve, keep and exceed our monthly productivity and quality goals.
Ensure that bookings fulfillment is correctly and well documented in each reservation.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.



Qualifications

QUALIFICATIONS

Typically holds a Bachelor’s or Technical Degree in Tourism or other related to customer service experiences. 
Advanced experience in call centers and GDS systems
High customer service sense and first resolution problem
Ability to understand customers’ needs in first instance
Ability to operate in complex situations and under pressure 
Strong listening and communication skills and attention to follow up
Focused on teamwork and ownership 
Highly sensitive to detect errors or faults in the page
Demonstrated medium proficiency in Microsoft applications such as Excel & Word




ReqID: 19006470
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 5, 2019, 11:14:17 AM