American Express Careers

Manager - Global Collections Oversight & Monitoring (Manager-Internal Audit)

Kuala Lumpur, Malaysia

Job Description

Manager – Global Collections Oversight & Monitoring (Internal Audit Manager)

The Manager is responsible for overseeing a team of auditors based in Kuala Lumpur, Thailand, and Taiwan in performing operational, regulatory, and compliance focused audits for collection agencies used by American Express across JAPA (Australia, Japan, Hong Kong, Singapore, Thailand, Taiwan, and Philippines). The scope of this role requires partnering with Global Collections, Compliance, and Operational Risk & Issue Management and other relevant stakeholders.  The manager will need to ensure the effectivenesss of the collection agencies controls are reported to key stakeholders

This position will be responsible for the following:
  • Effectively manage a team of auditors in Kuala Lumpur, Bangkok, and Taipei who conduct audits on third party collection vendors that support the JAPA region. 
  • Assist auditors in accomplishing team objectives & assume core audit responsibilities in all audit phases. 
  • Understand “End to End” Collections Operations and Performance Management to provide independent monitoring of compliance and operational requirements. Identify and assess the impact of control deficiencies
  • Assess and review the inherent and residual risks, evaluate control design, and audit tests conducted by auditors. Ensure team members conduct test of controls and transactional test to ensure compliance with AXP policies as well as regulatory requirements.  Develop new test as needed. 
  • Ensure effective and efficient execution of audits in conformance with professional and department standards, budgets, and timelines. Plan, perform, and report on audits performed at Outside Collections Agencies to ensure compliance with applicable regulations and AXP procedures. 
  • Have knowledge and expertise of JAPA regulations and compliance procedural requirements.
  • Ensure OA audit reports are created that reflect accurate, timely, and insightful information. 
  • Present audit findings to OA Management through status updates and closing meetings including effectively review the action plan to ensure it mitigates the risk identified. 
  • Track and validate action plans with collection agencies to address any operational or regulatory gaps. 
Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You will be rewarded with:
  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services.
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 8 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:
Best of the best Contact Center of the Year (Gold)
Best In House Contact Center (Gold)
Best Recruitment & Retention Programme (Gold)
Best In-house Inbound Contact Centre Under 100 Seats (Gold)
Best Contact Centre Professional (Gold)
Best Contact Centre Manager (Gold)
Best Contact Centre Telemarketer (Gold)
Join us and you’ll soon see why.


  • Five years or more in the financial industry within finance and/or internal audit function.
  • BA, BS, or equivalent degree in accounting or finance relevant field, advanced degree in Accounting, Finance, Business, or related field preferred
  • Professional Certification (CIA, CPA, or equivalent) is desirable
  • Understanding of regulatory, accounting, financial industry guidance and best practices relevant to the business including consumer protection, banking regulations, and laws
  • Knowledge and experience in control theory and professional auditing practices
  • Effectively integrates business, operational, compliance, and regulatory components in audit work
  • Strong written and verbal communication skills to deliver high quality, actionable feedback on a variety of complex issues stakeholders on control issues and potential solutions to close control gaps
  • Experienced in managing teams - people leadership including the ability to hire talent, coach, and develop individuals to meet business objectives and deadlines. 
  • Ability to travel
  • Competencies – Communication skills (Strong oral, written and presentation skills), attention to detail and strong organizational skills, meeting deadlines, driving results, change, including building and leveraging relationships. 

ReqID: 19006605
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 8, 2019, 8:32:22 AM