American Express Careers

Senior Manager – Audit & Regulatory Management

Sunrise, Florida; Phoenix, Arizona; New York, New York
Operations Risk Management

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Job Description

Senior Manager – Audit & Regulatory Management

The Senior Manager is a key member of the Global Services Group (GSG) Governance Liaison organization and will support the Audit & Regulatory Management team.  The Governance Liaison organization has the responsibility for overall internal control processes impacting GSG. The Audit & Regulatory Management team acts as a liaison between the Line of Business (LOB) (1st Line of Defense), Governance, Risk and Compliance (GRC) (2nd Line) and Internal Audit Group (IAG) (3rd Line). This team will work closely with these control functions and leaders in GSG to ensure control programs and the risk and compliance ecosystem is well maintained.

Positions in Risk Management lead the development of credit, operational, enterprise, and fraud policies designed to profitably grow the portfolio, while ensuring excellent customer experience. These policies utilize mathematical models and other techniques to understand and predict customer behavior. At the senior manager level, the employee typically does not have a people leadership role but is often viewed as a subject matter expert and/or mentor to managers and analysts. The ideal candidate possesses the expertise, knowledge and seasoning to work on projects of high sensitivity or importance, works relatively independently and is responsible for driving consequential decisions.

Responsibilities include:
  • GSG Audit & Regulatory Management & Process Risk Self-Assessment (PRSA) activities as required
  • Act as a point of contact for specific PRSA, Independent Compliance Testing (ICT), IAG and Regulatory Exams activities as assigned.  Liaise with process owners on requests for information, responses for any audit and or review
  • Manage and drive delivery information and reporting to regulatory bodies or AXP commitments on behalf of GSG
  • Ensure timely implementation of Management Actions


  • Several years’ experience working in audit, operational risk, compliance, regulatory, and/or control functions
  • Strong conceptual thinking skills and experiences – especially in area of operational risk and internal controls
  • Solid ability to understand process and/or operations management
  • Strong collaboration skills and demonstrated ability to network globally
  • Demonstrated communication skills combined with an ability to interact effectively across band levels, including B45+
  • Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change
  • Proven experience analyzing and assessing information and recommending courses of action
  • Demonstrated project management skills
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 19006655
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 11, 2019, 9:39:20 AM
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