American Express Careers


Mexico City, Mexico
Customer Care Operations

Job Description

Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Job Description

The Fraud Prevention Manager will oversee the day to day operations of the fraud prevention department.  He or She will help guide the company’s overall fraud prevention strategy. The Manager will report directly to the Director of Managed Services.

Essential Duties and Responsibilities:

  • Provide daily supervision and 24 x 7 support to fraud prevention agents (night and day shifts – weekdays/weekends); ensuring there is leadership coverage 24 x 7
  • Manage fraud teams schedules and workloads
  • Work fraud queues when necessary to ensure that all suspicious transactions are reviewed in a timely manner
  • Conduct new hire interview and training
  • Conduct ongoing training to fraud agent team
  • Assist in projects related to improvement of infrastructure, features, capabilities, and processes for mitigation and reduction fraud
  • Gather and analyze risk data to produce monthly reports to clearly communicate overall fraud risk and losses to Senior Management
  • Assist clients with fraud training when necessary
  • Report to Director on client performance
  • Report to Director on analyst and department performance
  • Assist Implementation in the setup of new Managed Services Clients
  • Fully manage the new client Go Lives and ensure their success from the beginning
  • Establish relevant reporting to provide to clients on a monthly basis
  • Consistently develop and grow the team
  • Ensure the team is working the account effectively and efficiently
  • Monitor and update client’s fraud models on a quarterly basis

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.



  • Bachelor’s Degree
  • Fluent in english and able to read and writte in english.
  • Strong understanding of the principles of financial risk management in a card not present environment, including knowledge of the techniques used to mitigate and manage fraud, methods for determining acceptable performance levels, and understanding of the different types of e-commerce fraud (prefered but not required).
  • Knowledge of credit card processing rules and regulations
  • 5+ years of experience in managing teams with more than 30 employees.
  • Experience working with the Interceptas Platform (preferred but not required)
  • Excellent written and oral communication skills
  • Must know or learn advanced excel
  • Strong fraud knowledge
  • Employment eligibility to work with American Express in Mexico is required as the company will not pursue visa sponsorship for these positions.

ReqID: 19006695
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 15, 2019, 10:27:05 AM