American Express Careers

Senior Business Solution Analyst

Mexico City, Mexico
Customer Care Operations


Job Description

Why American Express?
 
There’s a difference between having a job and making a difference.
 
American Express has been making a difference in people’s lives for over 160 years backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
 
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
 
Because we believe that the best way to back our customers is to back our people.
 
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.




Job Description & Responsibilities

  • Project Manager for Operations and Network Solutions
  • Identify business process owner and project team
  • Manage all core Project aspects
  • Schedule and Facilitate project meetings
  • Provide weekly status updates, including the identification and escalation of risks and issues
  • Setup Kick-off Meeting and review Roles & Responsibilities with project team
  • Understand of AXP network products and awareness of best practice of the card industry
  • This includes:
    • comprehension of AXP solutions to Bank partners
    • assessing of new solutions applicable to existent partners
    • Support  efficiencies to improve time-to-market
    • Drive innovation, best practices in a multiple complex environment
  • Operational support for Partners (Issuers and
  • Acquirers)
  •  Operational Trainings (Disputes, fraud,
  • finance)
  • UAC process management
  • Guarantee BOP adherence from participants
  • Liaison between GNB compliance, GNICS Risk and Network Exception Teams and Partners
 



Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Qualifications

Qualifications & Abilities
  • Ability to influence and communicate with multiple levels of leadership and across departments.
  • Ability to push back and provide alternative solutions when challenged is presented by internal or external stakeholders.
  • Has the desire to lead as well as perform Operational activities.
  • Is able to form a clear high-level vision of project understanding while maintaining focus on individual tasks/objectives.
  • Ability to quickly identify hidden impacts and/or risks.
  • Takes initiative to continually develop and learn new processes and methods; it’s quick to adapt to ongoing changes in the enterprise.
  • Pursuit to challenge the status Quo.
  • Ability to manage and integrate different teams for Operational issues and liaison with technical teams do determine the root cause.
  • Ability to build strong working partnership with internal business partners, technical partners and vendors
  • Ability to work autonomously in multiple projects with an excellent organization, time management, project management skills with ability to deliver on commitment with tight timelines
  • Excellent verbal and writings skills in English and Spanish is desired
  • Strategic thinking based B2B and B2C focus
  • 3 years’ experience in managing Financial and Technologies project is desired



ReqID: 19006910
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 12, 2019, 11:28:29 AM