American Express Careers

Senior Manager - Global Digital Solutions & Strategy

New York, New York
Digital Commerce Marketing

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Job Description

American Express (AXP) is on a journey to provide the world’s best customer experience every day.  The Digital Experience & Platforms team (DEP), within Global Commercial Services, is focused on designing and delivering a seamless digital experience that drives customer engagement as well as business growth.  The Digital Engagement & Measurement team within the DEP team enables best-in-class Commercial digital adoption and provides insights across the customer journey. 
The Senior Manager of Global Digital Solutions & Strategy will be responsible for developing digital solutions for our top global clients.  This person will work closely with AXP clients and global account managers to build digital products and solutions to drive higher levels of customer engagement and business growth.  This person will partner across cross-functional teams, including Digital Product, Technology, external technology companies, Marketing, and Servicing to build integrated solutions.  She or he will possess outstanding analytics, thought leadership, strategic thinking, communication, and organizational skills, and will have a proven record of excellence operating independently and within a high performing team environment.
Key Responsibilities:
  • Manage pipeline of global strategic accounts to inform proactive, tailored approach to driving opportunities to reinvent the digital experience for top clients
  • Collaborate with business leaders and partners to influence product vision, strategy, and roadmap using internal and client feedback
  • Internalize the needs of clients and co-create digital solutions that propel engagement and business growth
  • Develop strategy to scale best-in-class solutions to our core digital products and services and shape product roadmaps
  • Partner closely with Sales, Account Development, Product, Technology, Marketing, and Servicing teams to build sustainable digital solutions and drive adoption
  • Communicate strategic insights from ongoing measurement and reporting of customer interactions in the digital channels
  • Contribute to the culture of learning, insight, and collaboration with enterprise partners
  • Influence creation of digital engagement assets to drive engagement


  • Strong analytical thinker with a track record of providing strategic thought leadership and delivering high-quality work in a structured, methodical manner
  • Results-driven mindset with the ability to work under pressure, navigate through ambiguity, and balance multiple priorities
  • Passion for creating best-in-class products and customer experiences that are user-centric
  • High degree of accountability and integrity
  • Strong verbal and written communication skills with the ability to influence senior leaders and external stakeholders
  • Demonstrated skill working using reporting and analytics to influence partners and drive meaningful change
  • Keen attention to detail
  • Global and cultural mindset; experience working with international teams preferred
  • Bachelor’s degree required, master’s degree preferred
  • 5-7 years of professional experience in strategy, product management, or client management preferred
 This role is New York based at the American Express Tower.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

ReqID: 19007062
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 14, 2019, 2:11:23 PM
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