American Express Careers

Technical Project Manager- Identity Analytics and Security Risk Intelligence

Phoenix, Arizona
Digital Commerce Technology

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Job Description

Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.

Don’t live life without it.




The Technical Project Manager is responsible for managing the team’s capacity as they contribute to capabilities to improve Security Engineering’s attack detection & prevention features across the portfolio, as well as ensuring that delivery requirements, timelines, dependencies and risks are clearly communicated to all stakeholders. This position works closely with engineers, Application L1/L2 support teams, Third party vendor team, Network Ops team etc., acting as a single point of contact for the team, and assisting in generating new partnerships / consulting engagements/Coordination of efforts for feature roll outs/RFCs/Alignments on requirements/Follow-ups/Delivery timeline alignments/vendor team members/Program managers.


The list of responsibilities may include: 

  • Work within and across tech and business units to prioritize, plan and execute the development schedule for capabilities
  • Ensuring vendor resources are doing time entry in clarity as required by doing weekly checks
  • Working with PHS/TIMS infra team to ensure all billings are clearly approved/communicated to program team
  • Manage and track team velocity, financials and other KPIs in relation to the plan and prioritized features per team director
  • Serve as a subject matter expert for the teams work across multiple engineering, infrastructure and third parties
  • Manage and appropriately escalate delivery impediments, risks, issues and changes tied to the team’s capability development initiatives to team director
  • Manage team Kanban board, hold scrum meetings & agile ceremonies like Planning/Backlog grooming/Retrospectives etc.
  • Ensures deliverables across engineering teams are high-quality and clearly documented on team Confluence pages
  • Stakeholder management - assisting to prioritize and set expectations when competing project deadlines arise 
  • Works with tech partners and architects to identify solutions and business process improvements 
  • May perform other tasks as assigned by the team director
  • As a TPM, drive the development and delivery of technical products and solutions for our platform/customers
  • Deep understanding of all aspects of software design, with a demonstrated track record of increasing responsibility
  • Provide visibility into gaps, issues, risks and opportunities across the team, solving and where needed escalating impediments.




  • Preferably a BS or certification in Technical discipline
  • 5+ years of Software Project Management experience
  • Experience with managing JIRA dashboard/Kanban board preferred
  • Ability to effectively interpret Technical and Business objectives as well as challenges and support the team in delivering
  • Ability to drive projects end-2-end, work with a diverse set of teams and challenge the status quo
  • Willingness to learn new technologies and experiment
  • Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams
  • Excellent oral and written communication skills; Ability to effectively communicate across third parties and technical and business product managers.
  • Ability to get industry leading solutions to market efficiently and effectively
  • Influence team members with innovative changes and improvements by challenging status quo and demonstrating risk taking.


Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.


ReqID: 19007096
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 15, 2019, 9:32:00 AM
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