American Express Careers

Director Fraud Risk Management Emea

Brighton, United Kingdom
Operations Risk Management

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Job Description


Make an impact on our business and the business world.


The International Fraud Risk Management organization manages the policies, procedures and systems to control fraudulent use of American Express products and services across Europe Middle East and Africa. The team is based in 1 John Street Brighton and comprises of 6 direct reports and a total of 11 team members.


FRM helps enable profitable business growth by reducing the risk of fraud and maintaining our customer’s confidence in the security of our products.


We use both process controls and statistical tools to detect fraud and minimize the disruption of good spending.

FRM is also accountable for building the infrastructure to manage the emerging risks associated with e-commerce and internet services.


The position will entail working with the Consumer, Corporate, Global Network Partners, and Global Merchant Network Services business lines, operations, legal, compliance, technology, and other cross functional teams to enable profitable growth of the portfolio in the region.


  • Lead the end-to-end risk management and development of risk capabilities for Consumer, Corporate in the region.
  • Develop business strategies, risk management solutions and drive GNP (Global Network Partner) relationships to reduce Fraud on the AEGNS network.
  • Working closely with the Risk Capabilities team develop and support the implementation of fraud risk management strategies including the design of on-boarding and case setup strategies leveraging a combination of internal, public and partner data.
  • Drive insights on portfolio performance trends and effectively manage opex line while identifying portfolio growth opportunities.
  • Lead the design and execution of the risk capabilities and servicing strategy required to support new products and ensure fraud requirements are incorporated.
  • Participate in the negotiation and resolution of escalated platform, customer, and portfolio level issues while providing expert fraud prevention advisory and consultative support to partners.
  • Improve merchant satisfaction through deploying tools that reduce fraud charge-backs and improves customer experience e.g Safekey 2.1 and subsequent releases.
  • Build the capability and culture to react quickly to avoid financial surprises
  • Build secure controls for ID for every customer interaction & provide input on thedesign of new products/services.
  • Partner with other functional areas and Lines of Business to ensure that fraud risks are assessed when key business decisions are taken (e.g. outsourcing, centralization etc.).
  • Utilize internal cross region best practices and industry knowledge to incorporate feedback to drive continuous Fraud prevention.
  • Collaborate with Fraud Risk Decision Science team and other groups on integration and implementation fraud risk management Rules and business strategies.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.




Required skills:

  • Demonstrated experience in managing Fraud prevention cross-functional teams and analytical resources.
  • A detailed understanding of PSDII and the fraud requirements under this legislation
  • Knowledge of the Fraud drivers during customer life-cycle is a must. (e.g: ID theft, New accounts, Card Present and Card not Present fraud)
  • Working knowledge of fraud landscape and emerging fraud trends in the card space and non card lending space in EMEA
  • Analyse structured and unstructured Fraud Risk data and translate data into quantifiably and meaningful fraud prevention solutions.
  • Proven track record of delivering data driven recommendations
  • Understanding of Authorization process and AmEx network to identify any fraud threat and increase customer satisfaction.
  • Ability to work in a fast-paced dynamic environment.
  • Strong project manager with demonstrated thought leadership on flawless execution.
  • Proven ability to build collaborative, trusting relationships.
  • Understanding of payment products, emerging technologies, competitive landscape and regulatory environment is preferred.
  • Require SAS, SQL, Microsoft Office experience
  • Caring and thoughtful people leader with demonstrated ability to coach and develop high performing talent. Exceptional ability to think strategically and analytically.


Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (for Russia based candidates 810 800 83 000038).

ReqID: 19007130
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 17, 2019, 6:40:30 AM
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