American Express Careers

Sr. Manager, International Loyalty & Benefits CX Enablement

London, United Kingdom
Digital Commerce Marketing

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Job Description


The Global Loyalty & Benefits (L&B) Centre of Excellence, within the Global Premium Products & Benefits organisation, is responsible for setting the enterprise-wide loyalty and benefits vision and leveraging our partnerships, marketing assets and capabilities to create a global, market-leading approach to L&B.


Reporting to the Director of GCS International Loyalty & Benefits, this Senior Manager will work closely with the Global Enterprise Digital & Analytics teams, Enterprise Platform teams, regional teams (covering 20+ proprietary markets), and MR enterprise-wide functions to enhance the customer experience across International Loyalty and Benefits for Small business and corporate clients – with a focus on acting as a PMO of international strategic initiatives for the global L&B team, managing the international investment process, and helping to define a best-in-class Commercial loyalty and benefits programme roadmap.


We are looking for dynamic leaders who can bring an external view on loyalty and benefit innovation, translate customer needs and marketplace understanding into solutions that are compelling and economically viable, and bring those solutions to market in unique and compelling ways.


This role may be subject to additional background verification checks.





Required skills:


  • Experience acting as PMO for large-scale business-focused projects with Tech and Operational linkages
  • Ability to make the complex simple - provide clarity & visibility into complex technical projects
  • Strategic thought leadership, with an ability to learn quickly, “connect the dots”, drive results and consult to stakeholders at all levels
  • Demonstrated ability to effectively manage multiple priorities and stakeholders
  • Proven ability to influence and drive results at all levels across the organisation and markets
  • Strong analytical and business management skills and ability to leverage data to drive business decisions
  • Global/International and B2B experience and mind-set
  • Passion for loyalty with excellent written and verbal communication skills
  • Ability to adapt to evolving priorities and work environment – demonstrates flexibility and openness to changing circumstance
  • Experience in the financial services loyalty & benefits space
  • Experience in competitive landscape assessment and local market trends
  • Experience in marketing segmentation and strategy
  • Experience delivering innovative solutions to complex problems
  • Strong negotiation skills 

Salary – competitive


Location London  .


Position posted 07/06/2019

Position posting will close on 04/07/2019


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


  • To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (for Russia based candidates 810 800 83 000038).

    ReqID: 19007212
    Schedule (Full-Time/Part-Time): Full-time
    Date Posted: Jun 6, 2019, 10:37:08 AM
    Apply Get Referred