American Express Careers

Senior Manager, Travel Partnership Strategy

Greater London, United Kingdom
Digital Commerce Marketing

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Job Description

Don’t just work for a market leading global company. Help grow one.

Global Commercial Services (GCS) is the global leader in providing payments solutions for Small, Medium and Large businesses. The mission of the GCS Product Management team within GCS is to deliver payments solutions, both card and non-card, that make us the best choice for our customers.      


The Central Travel and Virtual Payments team within GCS Product Management owns a suite of digital products and capabilities that provide our corporate clients with enhanced security and control, and streamlined reconciliation for their B2B and T&E payments. Central business travel payments are a crucial part of this suite of products and core to GCS’ value proposition as they allow corporate clients to provide their employees, contractors and visitors a seamless travel and expensing experience. The GCS Travel Partnership Strategy team explores new partnerships and builds on existing partnerships in travel to establish of our next levers of growth.


As part of our team, the Senior Manager, Travel Partnership Strategy will develop and drive a pipeline of travel partnerships to create a seamless travel payment experience for American Express’ corporate clients. This is a great opportunity to become a member of a high-performing global team.



  • Collaborate with sales and account management teams to understand client needs and design impactful solutions

  • Develop a pipeline of new partnerships and partnership expansions to solve for travel payment needs of European clients

  • Explore and evaluate partners’ fit with American Express’ central payment platform

  • Develop compelling business cases and negotiate effectively with various internal stakeholders to continuously define partnership priorities

  • Manage the partner onboarding process from exploratory stages to implementation

  • Establish project and partnership governance

  • Lead partnership negotiations, including financial and technical aspects and SLAs

  • Develop the deployment plan, go-to-market and sales enablement strategies for partnership-based solutions

  • Collaborate with the product management and development teams to ensure seamless integration of payment features and data streams

  • Identify opportunities and provide input on vision, strategy, roadmap, and features. Keep a pulse on digital trends and customer preferences in the travel end expense management industry

  • Develop a long-term travel partnership strategy for our European central payments business, rooted in customer needs, Amex’s competitive advantage, industry/tech trends and business impact

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Required skills:

  • Significant relevant work experience

  • Passion for the business travel industry with a deep understanding of the travel distribution ecosystem, esp. Travel Management Companies, Global Distribution Systems, Online Booking Platforms and emerging technologies

  • Curiosity to understand the fintech space and educate the team on travel trends

  • Demonstrated ability to understand customer needs and translate those needs into prioritized features for execution

  • Results-oriented with proven track record of successfully leading projects in an environment which requires a high degree of stakeholder coordination and alignment

  • Experience working with external partners and negotiating deals

  • Business development experience is a differentiator

  • Drives innovation and change by challenging the status quo and risk-taking with informed judgment

  • Strong strategic thinker with track record of developing and implementing innovative strategies and driving business outcomes, comfortable with white space

  • Excellent communication and presentation skills with the ability to engage and inspire others

  • Excellent relationship builder who can work across a large matrixed organization and a number of external partners to build strong and effective business relationships

  • Thrives in an ambiguous and fast-changing environment

  • Fluency in French, German, Spanish or Italian is a strong plus

The team member will be based in the greater London, UK, area

Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (for Russia based candidates 810 800 83 000038).

ReqID: 19007328
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 25, 2019, 10:32:07 AM
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