American Express Careers

Analyst-Legal, Assistant Custodian of the Record (Witness Team - NY,NJ)

New York, New York

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Job Description

The Assistant to the Custodian of Records will work in a collaborative environment where the incumbents will represent American Express in the US courts as a witness within the American Express litigation program.  Responsibilities will include appearing in court as a witness, preparing for such appearances by conducting comprehensive research to be ready to testifying regarding American Express Cards, Merchants, and any other American Express accounts, affirming information supporting the outstanding balance and customer liability. Maintain or assist in maintaining the appearances calendar.

The incumbent will be required to travel as needed to appear in court throughout the US.

Responsibilities also include:

1.Analyze litigation worthiness of collection cases:
  • Research account history and provide pertinent information to support the case
  • Review and consult the attorneys for the best approach in testifying. Help the litigation case through analyses of the account History.
  • Make quick decisions regarding settlement or continuance of the litigation based on evidence presented while balancing the Brand image with the best financial recovery to AXP.
  • Seek appropriate approvals for “high” balance accounts, when needed, prior to the court sessions or arbitrations.
2. Review / Analyze legal documents, such as affidavits, for completeness and correctness in content and balance, as required by State & Federal banking regulations:
  • Sign affidavits/declarations for the litigation process as an assistant to the Custodian of the Records for AXP
3. Interface with management and attorneys with Outside Agencies and AXP  
4. May need to obtain a Notary license
5. Maintain the appearance calendar – normally done on excel

This position is focused on driving collection results via the litigation channels.

This position requires the incumbent to represent American Express in courts; maintain the Brand image and protect American Express assets.

This position is virtual. 


Required Qualifications: 
  • Thorough knowledge of American Express Personal, Business, Corporate, Merchant Financing or similar Credit Cards or Banking operations (e.g. Credit & Collection policies & procedures both for Card Members and Merchants,) Banks, American Express Brand standards and policies
  • Strong written and verbal communication skills is a must
  • Ability to work independently and effectively in a team environments 
  • High percentage of travel is required and may include weekend for Monday’s appearances
  • Extremely well organized 
  • Must have good working knowledge of AXP systems to retrieve account information.. Must be able to track and understand Card members’ charge activities, history with all the accompanied notes. Must know Card Member Agreements
  • Effectively communication, collaboration with others and influence internal and external partners at all levels
  • Previous Court Room experience is a good plus and preferred.  Good working knowledge of excel maintain the scheduling tool, extract and summarize data for the reporting and staffing purposes 
Performance Measures:
  • Effectively manage self-travel expenses
  • Extremely flexible with the schedules and be a great team player 
  • Effectively optimize the collection dollars for assigned cases
  • Effectively communicate with all parties involved
  • Complete all mandatory training and other requirements timely
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 19007340
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 15, 2019, 3:50:36 PM
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