American Express Careers

Quality Engineer

Phoenix, Arizona
Digital Commerce Technology

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Job Description

Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
This position will focus on a very high visibility program in the Conversational Intelligence team within the Enterprise Messaging and Merchant Data Capabilities organization. This role provides mentorship and domain expertise to engineers on Automation, Testing and Quality Assurance (QA) methodologies and processes, crafts and executes test scripts, assists in preparation of test strategies, sets up and maintains test data & environments as well as logs results. Updates flows of services while testing. Provides maintenance of the regression suite and crafts & executes automated test scripts. Functions as a platform SME who drives quality and automation strategy at application level, identifies new opportunities and drives Software Engineers to deliver highest quality code. Executes against the test and automation strategy defined at the portfolio level. The ability to deliver in a Continuous Deployment (CD) andContinuous Integration (CI) environment are key to the success of this role.
You know more than the code, you know quality. Do you see the details and the big picture? 

  •  Work with engineers to drive improvements in code quality via manual and automated testing
  • Develop test plans, testing resource requirements, and scheduling of testing activity
  • Execute test cases/scripts, including Systems Integration, Regression, and Performance Testing
  • Drive development of automation and testing in a CD/CI environment
  • Identify opportunities to adopt innovative testing technologies and techniques

Our Quality Engineers understand that “good enough” is never enough. They are experts in automation, testing and quality assurance. And they are driven to continuously raise the bar – ensuring that only the highest quality code is released. Because that is what our business and our customers depend on.
Quality doesn’t happen by accident. It takes deep knowledge and a relentless pursuit of perfection.



  •  Works with engineers to drive improvements in code quality via manual and automated testing
  • Delivers on capabilities for the portfolio automation strategy
  • Involved in the review of the user story backlog and requirements specifications for completeness and weaknesses in function, performance, reliability, scalability, testability, usability, and security and compliance testing, and provides recommendations Plans and defines testing approach, providing advice on prioritization of testing activity in support of identified risks in project schedules or test scenarios
  • Develops test plans, testing resource requirements, and overall scheduling of testing activity
  • Drives the development automation and testing is a CD/CI environment
  • Develops manual and automated test cases and configurations needed to meet testing of business requirements
  • Executes test cases/scripts to ensure delivery of quality software applications, including Systems Integration, Regression, and Performance Testing
  • Generates test data to support the requirements and test case for various test phases
  • Builds and maintains CI/CD Automation process and execution
  • Responsible for managing the definition, implementation, and integration of quality principles into the design and development of software and IT processes for the team
  • Monitors and tracks resolution of defects
  • Designs, monitors, and analyzes quality assurance metrics such as defect, defect counts, test results, and test status
  • Recognizes opportunities to adopt creative testing technologies and techniques
  • Looks beyond the obvious for continuous improvement opportunities 

At the core of Quality Engineering

  • Agile Practices

  • Programming/Software Development

  • SDLC Methodologies and Practices

  • Analytical Thinking

  • Industry and Company Knowledge

  • Problem Solving

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. 

ReqID: 19007373
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 3, 2019, 9:50:13 AM
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