American Express Careers

Lead Analyst

Gurgaon, India

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Job Description

Why American Express?
There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it

GCS continues to be a fast growing business. Accelerating growth momentum, increasing profitability, and powering up our value proposition are key objectives for GCS organization.
The GBS SABE organization, within GCS, is instrumental in ensuring achievement of these objectives.
Performance analytics measures and tracks the key metrics of the business and undertakes bespoke analytics to enable decision insights.

These are the important indicators and valuable for Business Leaders to help determine whether the business is performing well or improvements need to be made. As a part of GBS SABE, you’ll have the opportunity to develop and deliver business performance analytics to help the leadership team evaluate and drive business performance. If you seek challenge, have a strategic and analytical mindset, consider working with GCS, American Express.
An Ideal Candidate: Problem solving skills. Strong execution skills. Courage to take up challenge & dare to be different Will, passion & vision into future to learn and grow.
Be part of the winning team and feel sense of accomplishment
Key Responsibilities .

Deliver analytical insights to help the leadership team evaluate and drive business performance.
Devise process improvement tools and methodologies that will ensure successful and timely implementation of new products or initiatives.
Partner with functional leaders, Strategic Business Partners and senior leaders to assess and provide analytical solutions to fulfill business requirements.
Work closely with senior leaders, stakeholders & Field GMs in Global Commercial Service (GCS) to create global view of field organization for Senior Leaders and provide actionable insights.
Work with stakeholders in carrying out both reactive and proactive analysis of large amounts of structured and unstructured data involving a wide range of database management software, statistical and predictive techniques –
Provide strategic insights to optimize field performance including such measures as retention, and revenue optimization.
Conduct market analysis for customer behavior, Market Share and Benchmarking .
Generate portfolio and customer metrics and dashboards with key insights on brands, products and services .
Ability to understand complex operational systems and business intelligence tools for the developing information products and analytical offerings to a large global client base .
Ability to synthesize and clearly communicate complex insights that focus on the critical issues and provide actionable opportunities.
Develop solutions by integrating data from different data sources using Tableau, SQL, excel, access, SAS, R and other available BI tools like Micro-strategy.


Extensive experience 2+years in hands-on programming, data mining and report development using large volumes of granular data to deliver analytical solutions Must have expertise in Tableau, VBA/SQL. Knowledge and application of statistical methods .
Experience in payments, financial sector (any other relevant) industry preferred. This role may be subject to additional background verification checks.
Bachelors in quantitative field (e.g., Bachelors in Engineering, Computer Science, Statistics, Econometrics, Mathematics, Operations Research), M.S or MBA.
Excellent verbal and written communication skills . Strong client management skills Reporting profiles with SQL, Taleau, VBA automation exp

ReqID: 19007528
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 16, 2019, 2:04:26 AM
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