American Express Careers

Operations Engineer – Support/Operations

Bangalore, India
Digital Commerce Technology

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Job Description

Position – Operations Engineer


In this role you will be responsible for the Enterprise Command Center’s performance on event management, troubleshooting on technical bridges, process implementation and all Operational Improvements. Must have a metrics-driven operational mindset, be passionate about details, make data-driven decisions and represent the ECC amidst high pressure situations in a professional manner.


Travel/Location  - Bangalore, India


Typical Activities

·       Remediate Level 1 technology issues directly through execution of standard operating procedures

·       Participate and assist with service restoration and proactive bridge calls

·       Support Mission Control efforts of major product launches and critical changes through monitoring and customized presentation layer

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Qualifications (minimum of 5)

·    2+ years IT working experience in the areas of Application Performance Management and/or application monitoring

·    2+ years in network administration, system administration, or performance engineering / testing

·    1+ years of solid enterprise level .NET or Java development/support/operations

·    1+ years of experience in web programming (JQuery, AJAX and other JavaScript frameworks)

·    2yr Degree in Computer Science, Computer Engineering or Information Technology

·    Experience with application technologies (J2EE, .NET, Citrix, Microservices)

·    Experience with database technologies (Oracle, DB2, MS SQL)

·    Good understanding of distributed applications

·    Good understanding of web and enterprise applications

·     Ability to address complex application environments to provide customers with clear guidance on implementation strategy and potential performance improvements

·    Excellent organizational/time management skills

·    Must have strong interpersonal communication skills and a passion to learn new technology

·    Must have solid presentation and writing skills as well as experience with creating professional reports and deliverables

·    Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results

Desired Experience (optional)     

·     Experience in triaging through monitoring tools

·     Working on an operations team or NOC

·     Working in an agile/dev/ops environment

·     General understanding of ITIL methodology

·     Understanding of Network Protocols 

ReqID: 19007741
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 3, 2019, 10:42:26 PM
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